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Assistant Store Manager (Sur La Table)

CSC Generation· Sur La Table - Stores
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Palo Alto, CA$25k - $26.6kFull-timePosted 2mo ago

About the role

Assistant Store Manager at Sur La Table in Palo Alto, CA, supporting a high-performing retail team to deliver best-in-center service and drive store performance.

Responsibilities

  • Supports the recruitment, training, and ongoing development of a high-performing team to meet the business needs of both culinary and retail.
  • Provide coaching and feedback to ensure team members deliver outstanding customer experience.
  • Assist in development plans to support individual and team growth.
  • Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
  • Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
  • Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
  • Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.
  • Partners with the General/Store Manager in developing and implementing strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations.
  • Analyze daily performance metrics, apply insights to drive results, and lead follow-ups with the team to ensure execution.
  • Consistently meet or exceed monthly sales goals, contributing to overall store revenue.
  • Assist with daily store operations, ensuring compliance with company policies and procedures.
  • Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.
  • Ensure store safety and cleanliness, addressing any maintenance needs promptly.
  • Assist with maintaining the accuracy and integrity of associate records, including but not limited to time and attendance data, food safety certifications, and personal information.
  • Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.
  • Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.

Qualifications

  • Must be 21 years of age or older at the time of employment.
  • 1-2 years of retail management experience, preferably in a specialty or culinary retail environment.
  • Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
  • Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Passion for community engagement and providing exceptional customer experiences.
  • Proficiency in Microsoft Office and retail management systems preferred.

Skills

Required:Retail managementLeadershipCustomer service
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About CSC Generation

AI Native Retail Future: Commerce AGI

CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.

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