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Staff Product Manager, Telephony

LiveKit· R&D
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Remote$225k - $265kFull-timePosted 2mo ago

About the role

Product Manager for LiveKit Telephony, own the telephony roadmap and enable AI agents to operate over the global phone network, including SIP trunking and LiveKit Phone Numbers, with a focus on reliability, global expansion, and enterprise-facing integration.

Responsibilities

  • Own the telephony roadmap. Build a clear point of view on where the product is going, and decide what gets built and when, in partnership with engineering.
  • Meet enterprises where they are. Decide what compatibility we take on, and when, so connecting an existing carrier, PBX, or contact center platform is straightforward instead of a project.
  • Take native telephony global. Extend LiveKit Phone Numbers well beyond its US starting point, with the country coverage and regulatory footing to make buying a number from us the obvious choice.
  • Get deep with customers and data. Understand how teams actually run phone-based agents in production, from the first trunk they configure to the calls that go wrong, and let that shape priorities.
  • Own the economics. Telephony is already a meaningful business with real carrier costs behind it. Own pricing, packaging, and margin as volume grows and our footprint expands.

Qualifications

  • 8+ years in product management, at a senior or staff level, with substantial experience managing a developer-facing products in particular.
  • Technical depth. You can reason about protocols, media paths, latency, call quality, and failure modes, and earn the trust of strong engineers.
  • Reliability instincts. You've owned a product where uptime and quality were the core of the job, and you're comfortable in a domain where failure is immediate and obvious to a person on the other end of a live call.
  • Cross-functional influence. You influence through clarity, trust, and good judgment, not process or hierarchy.
  • Customer obsessed. You form deep connection with customer needs, and translate that into the prioritized roadmap with the engineering team.
  • Communication as a superpower. You write clearly, present well, and can move between a board-level strategy conversation and a detailed technical discussion with an engineering lead.
  • Comfort with ambiguity. You're comfortable in a small, fast-growing team and can move quickly with imperfect information.

Skills

Required:Product management experience with developer-facing productsTechnical depth in communications technologyCross-functional leadershipCustomer empathy and discoveryCommunication

Benefits

  • Health, dental, and vision benefits
  • Flexible vacation policy
  • Competitive salary and equity package
  • Opportunity to build something truly impactful to the world
  • Contribute to open source alongside world-class engineers
Last updated Aug 26, 2026. Interested? Apply on the company site.
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About LiveKit

Build voice, video, and physical AI | LiveKit

Open source agent framework and cloud platform for apps that see, hear, and speak.

livestreamingorchestrationroboticsvoice AIvoice-ai-stack
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