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Senior Customer Engineer, Enterprise Commercial - San Francisco Bay, CA

Cloudflare· Solution Engineering
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Hybrid (San Francisco Bay, CA)$212k - $292k + equityfull-timePosted 2mo ago

About the role

Customer Engineer role within Cloudflare's Enterprise Commercial team, responsible for technical go-to-market, trusted advisory, and end-to-end customer lifecycle from discovery to adoption and expansion in enterprise accounts.

Responsibilities

  • Technical Validation: Lead technical discovery, build bespoke architectures, and deliver demos/PoCs across Cloudflare portfolio (Security, Networking and Developer Platforms) with Account Executives.
  • Customer Adoption & Value Realization: Oversee onboarding/implementation, primary executive engineering contact, own discovery, demos, onboarding, technical health, risk, and expansion strategy; monitor health scores and telemetry to ensure time-to-value.
  • Commercial Accountability & Expansion: Carry a variable quota tied to new business and/or account growth; ensure platform adoption, revenue retention, and cross-sell/up-sell opportunities; lead quarterly business reviews with executives.
  • Trusted Advisory: Maintain deep relationships with stakeholders from onboarding through renewal and expansion.
  • AI Orchestration & Workflow Automation: Act as an AI-Augmented engineer; use AI agents to automate routine tasks and focus on strategic customer advisory.

Qualifications

  • Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer)
  • Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture
  • Commercial mind-set with experience in quota-carrying or revenue-aligned environments; understanding SaaS metrics, business value translation, and enterprise sales cycles
  • Strong communication and stakeholder management skills bridging technical details and C-suite strategy

Skills

Required:Technical discovery and architecture designCustomer onboarding and enablementAccount growth & QBRs

Benefits

  • Health & Welfare Benefits: Medical/Rx, Dental, Vision, Flexible Spending Accounts, Commuter Spending Accounts, Fertility & Family Forming Benefits, mental health support, Global Travel Medical Insurance
  • Financial Benefits: Short and Long Term Disability, Life & Accident Insurance, 401(k), Employee Stock Participation Plan
  • Time Off: Flexible paid time off, various leave programs (parental, pregnancy health, medical, bereavement)
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Cloudflare

Connect, protect, and build everywhere | Cloudflare

Make employees, applications and networks faster and more secure everywhere, while reducing complexity and cost.

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