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Senior Customer Engineer, Territory - Philadelphia, PA

Cloudflare· Solution Engineering
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Philadelphia, PAFull-timePosted 2mo ago

About the role

Senior Customer Engineer role within Cloudflare's GTM organization, owning the technical relationship from discovery through adoption and expansion as a quota-carrying technologist, leveraging AI-augmented workflows to reduce administrative toil.

Responsibilities

  • Technical Validation: Lead technical discovery, design bespoke architectures, and deliver product demonstrations and PoCs across Cloudflare’s portfolio (Security, Networking and Developer Platforms).
  • Customer Adoption & Value Realization: Oversee technical onboarding and implementation, serve as primary executive/engineering contact, monitor health and telemetry, and drive time-to-value.
  • Commercial Accountability & Expansion: Maintain a variable quota tied to new business growth and account expansion; lead QBRs to translate platform capabilities into ROI for executives.
  • Trusted Advisory: Maintain continuous relationships with key stakeholders through onboarding, maturity, renewal, and expansion.
  • AI Orchestration & Workflow Automation: Act as an AI-Augmented engineer to automate routine tasks (RFPs, security questionnaires, sandbox provisioning, telemetry monitoring) enabling strategic advisory.

Qualifications

  • Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer).
  • Broad technical acumen across web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, enterprise architecture, and modern developer platforms (serverless, edge computing, API-driven workflows).
  • Commercial mindset with experience in quota-carrying or revenue-aligned environments and understanding SaaS metrics and enterprise sales cycles.
  • Strong communication and stakeholder management skills, bridging technical details with C-suite strategy.

Skills

Required:Technical discovery & architectureCustomer onboarding & adoptionCommunication & executive engagement
Nice to have:AI/Automation toolingScripting & integration

Benefits

  • Health & Welfare: Medical/Rx, Dental, Vision, Flexible Spending Accounts, Commuter Spending Accounts, Fertility & Family Forming Benefits, mental health support, Global Travel Medical Insurance
  • Financial: Short and Long Term Disability Insurance, Life & Accident Insurance, 401(k) Plan, Employee Stock Participation
  • Time Off: Flexible paid time off, parental, pregnancy health, medical, bereavement leave
  • Equity: Eligible to participate in Cloudflare’s equity plan
  • Additional: Comprehensive benefits package described for US employees; varies outside the US
Last updated Sep 2, 2026. Interested? Apply on the company site.

About Cloudflare

Connect, protect, and build everywhere | Cloudflare

Make employees, applications and networks faster and more secure everywhere, while reducing complexity and cost.

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