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Senior Manager, Customer Engineering, Iberia & Italy

Cloudflare· Solution Engineering
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Hybrid (Lisbon, Portugal or Spain)€105k - €165kfull-timePosted 2mo ago

About the role

Senior Manager leading a team of Customer Engineers across Iberia & Italy, responsible for the full customer technical journey from discovery to adoption, retention, and account expansion, with a focus on AI-augmented workflows, coaching, and cross-functional leadership.

Responsibilities

  • Recruit, onboard, coach, and retain a diverse team of Customer Engineers across multiple levels.
  • Set clear expectations, conduct regular 1:1s and performance reviews, and maintain a strong feedback culture.
  • Manage your team's opportunity pipeline, forecast new business and expansion outcomes weekly, and own the accuracy of your team's number.
  • Be accountable for your team's achievement of new business acquisition, expansion, adoption, and consumption targets.
  • Partner closely with Sales, Customer Experience, Professional Services, and regional leadership on account planning and execution.
  • Accompany Customer Engineers on critical customer calls, QBRs, discovery sessions, and PoC reviews; provide real-time coaching on architecture, commercial positioning, and executive communication.
  • Ensure the team operates efficiently within established GTM processes (forecasting, opportunity management, account planning, QBR cadence).
  • Champion the adoption of AI agents, LLMs, and automation tools across the team.
  • Serve as the voice of your team and territory in leadership meetings; surface field feedback to Product, Engineering, Support, Marketing, and Enablement.
  • Model Cloudflare's values and build an inclusive, high-performance team culture rooted in curiosity, ownership, and continuous improvement.

Qualifications

  • 5+ Years of proven experience leading quota carrying customer-facing technical teams in a SaaS, cloud, or infrastructure environment.
  • Track record of hiring, developing, and retaining technical talent.
  • Prior quota-carrying Solutions Engineering, Customer Engineering, Sales Engineering, or related technical field experience preferred.
  • Ability to white-board, design, and articulate complex enterprise network and security architectures.
  • Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives.
  • Demonstrated success owning and forecasting a revenue number in enterprise B2B SaaS or infrastructure.
  • Strong leadership and coaching skills with ability to provide direct, actionable feedback.
  • Exceptional written and verbal communication; able to influence executives and cross-functional teams.
  • Familiarity with AI-augmented workflows, LLMs, and automation; willingness to lead by example in adopting AI tools.
  • Technical fluency in areas such as Internet fundamentals, security (WAF, Bot Management, Zero Trust, SASE), performance, and cloud/platform technologies.

Skills

Required:Leadership & People ManagementSales & Revenue ForecastingTechnical Advisory & ArchitectureAI & Automation Tooling

Benefits

  • Equity participation
  • Eligible for incentive compensation under Cloudflare’s Sales Compensation Plan
  • Hybrid work model (Lisbon, Portugal or Spain)
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Cloudflare

Connect, protect, and build everywhere | Cloudflare

Make employees, applications and networks faster and more secure everywhere, while reducing complexity and cost.

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