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Director, Brand Operations

Ramp· Marketing
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Hybrid (New York, NY (HQ))$200k - $352kFull-timePosted 2mo ago

About the role

Director, Brand Operations at Ramp responsible for building and optimizing the brand’s operating system to accelerate creative production, cross-functional collaboration, and workflow automation, including AI-assisted process improvements.

Responsibilities

  • Own and build the operating system for how Brand's creative gets produced.
  • Build the brand operating system: the processes, milestones, and ways of working that turn creative direction into shipped work.
  • Diagnose and fix bottlenecks across functions. Find where work stalls, trace it to the source, and remove the limiting factor wherever it lives.
  • Protect creatives from org swirl by absorbing cross-functional complexity so the team stays focused on the work.
  • Automate with AI: use AI to streamline how work flows and cut manual overhead across the operation (intake, triage, status, reporting, handoffs).
  • Partner with the creative leads so operations and creative are complementary, freeing creative leads to focus on creative.
  • Be Brand's ambassador to the rest of Ramp: scope incoming work and pull Brand into projects early, at the right time.

Qualifications

  • Exceptional organization: you hold 20+ live workstreams and keep everyone on track
  • A cross-functional root-cause instinct: walk into tangled multi-team workflows, explain why it's slow, and fix it
  • A track record of building systems and automation: taken an operation from messy to repeatable and used tooling and AI to compress cycle time
  • A metrics-driven approach: instrument delivery so progress is clear and provable
  • Hands-on, lean leadership: lift both the operation and the people in it
  • Bias for better ways of working: remove limiting factors and speed up delivery without unnecessary process
  • Operator-first profile: diagnose and fix how work flows; suitable backgrounds include product ops, biz ops, GTM ops, finance ops, or chief-of-staff

Skills

Required:Brand operations managementCross-functional collaborationProcess automation and AI-enabled workflowsMetrics and delivery instrumentationHands-on leadership

Benefits

  • Flexible PTO
  • Centralized home-office equipment ordering
  • Health and wellness stipend
  • Budget for intra-office travel
  • Weekly coffee stipend
  • 100% medical, dental & vision insurance (US) with various enhancements
  • One Medical annual membership
  • 401(k) with employer match
  • Fertility HRA (US)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
  • Pet insurance
  • In-office perks: lunch, snacks, drinks, and more
  • Relocation expense coverage to NYC or SF (US)
  • Group medical, dental, and vision (Canada)
  • Life, AD&D, and disability (Canada)
  • Fertility drug coverage (Canada)
  • Group Retirement Plan with employer match (Canada)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (Canada)
  • Employee Assistance Program (Canada)
  • Private medical insurance, Virtual GP (UK)
  • Workplace pension with salary sacrifice option (UK)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (UK)
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Ramp

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