← All roles

Sr. Business Systems Analyst

Elastic· IT
Apply on company site
Remote$94.3k - $149.2kfull-timePosted 2mo ago

About the role

Senior Business Systems Analyst (BSA) to act as a strategic liaison between IT and the business, optimizing and maintaining business architecture and processes to support Services and Education with Professional Services Automation (PSA) using Salesforce and Certinia (FKA FinancialForce) PSA.

Responsibilities

  • Serve as a subject-matter expert on Certinia (FKA FinancialForce) PSA, with strong functional knowledge across core features and related integrations.
  • Build and nurture strong relationships with key business stakeholders to establish a solid, trusted foundation for ongoing partnership and collaboration
  • Translate complex business needs into clear functional requirements; own requirements gathering, feature design, documentation, and end-user testing across enhancement requests and projects.
  • Apply a design-led mindset to partner with Services & Education Strategic Operations teams to optimize PSA; define enhancements and support ongoing maintenance.
  • Maintain a holistic view of business processes, users, and data flows to anticipate functional impacts of configuration updates, workflow changes, and reporting requirements.
  • Communicate complex system concepts in simple, approachable language through written materials, verbal communication, and visual presentations.
  • Develop and maintain system documentation, including configuration, data mapping, functional designs, test cases, and enablement materials.
  • Validate software quality by executing functional testing; collaborate with technical teams to identify and resolve defects and ensure solution aligns with business requirements.
  • Prepare clear documentation and presentations outlining current-state and future-state PSA processes and architecture.
  • Proactively identify opportunities to streamline processes, improve user experience, and deliver scalable automation; recommend solutions aligned with business goals and company strategy.
  • Contribute to cross-functional initiatives and IT projects; coordinate with BSAs and partners to ensure alignment, knowledge sharing, and coordinated delivery across domains.

Qualifications

  • 5+ years experience in Business Systems Analysis & design on the Salesforce platform.
  • 3+ years hands-on experience with Certinia (FKA FinancialForce) PSA.
  • Experience partnering with a Services organization to support delivery, enablement, and process optimization.
  • Experience designing, implementing, and supporting large-scale, complex Salesforce + PSA solutions in a production environment.
  • Hands-on expertise with PSA capabilities including Project Management, Resource Management, Time & Expense, Billing, and Revenue Recognition.
  • Familiarity with CPQ and Quote-to-Cash processes, particularly how quoting and order data integrate into PSA project structures; ability to partner with CPQ stakeholders to support upstream workflows.
  • Experience developing business processes and requirements for integrations with boundary systems (e.g., ERP such as NetSuite).
  • Broad and deep understanding of the Salesforce ecosystem, including data model, platform capabilities, and integrations.
  • Strong understanding of QA and UAT processes; able to define acceptance criteria, support functional validation, and partner with QA and business users to ensure successful testing outcomes.

Skills

Required:SalesforceCertinia PSA (FinancialForce)Requirements gathering & functional designQA & UAT

Benefits

  • Elastic's stock program participation
  • company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings
  • health coverage for you and your family in many locations
  • flexible locations and schedules for many roles
  • generous number of vacation days
  • donation matching up to $2,000 (or local currency equivalent)
  • up to 40 hours annually for volunteer projects
  • minimum 16 weeks of parental leave
Last updated Aug 20, 2026. Interested? Apply on the company site.
Elastic logo

About Elastic

The open source platform that powers search, observability, security, and more ...

Power insights and outcomes with The Elastic Search AI Platform. See into your data and find answers that matter with enterprise solutions designed to help you accelerate time to insight.

searchobservabilitysecurityAIenterprise solutionsvector database
Company profileWebsite

More open roles at Elastic