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Customer Engineer, APAC

Cresta· Customer Success
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Hybrid (Australia)full-timePosted 2mo ago

About the role

Customer Engineer role focused on delivering Cresta’s AI solutions to enterprise contact centers in the Asia-Pacific region, combining software engineering with customer experience, contact center infrastructure, cloud technologies, and integration work to deploy and scale Cresta.

Responsibilities

  • Execute integration designs and project plans developed in partnership with Implementation Managers, Solution Architects, and other stakeholders.
  • Design, build, and deploy applications using Cresta SDKs, libraries, and APIs.
  • Integrate Cresta solutions with enterprise contact center voice, chat, and digital platforms.
  • Develop and maintain integrations using technologies including Go, Python, and JavaScript.
  • Participate in testing, troubleshooting, deployment, and ongoing maintenance of Cresta products and customer integrations.
  • Partner with Customer Success Managers to triage and resolve technical issues, collaborating closely with Cresta Engineering when deeper product or platform expertise is required.
  • Build strong relationships with customer technical stakeholders and serve as a trusted technical partner throughout implementation and expansion.
  • Manage multiple customer projects and technical workstreams simultaneously.
  • Identify opportunities to simplify integrations, improve customer outcomes, and expand Cresta's impact within customer environments.
  • Collaborate across teams and geographies to share learnings and help develop scalable implementation practices for APAC.

Qualifications

  • Strong software engineering skills, with hands-on experience in Go, Python, and/or JavaScript.
  • Experience using APIs and SDKs to build integrations and value-added solutions.
  • Experience with AWS and Git.
  • Experience with contact center and customer experience technologies such as Amazon Connect, Genesys, Five9, NICE, Salesforce, or similar platforms is highly desirable.
  • Experience working with enterprise customers and complex technical environments.
  • Ability to troubleshoot across applications, APIs, cloud infrastructure, and third-party systems.
  • Strong communication skills and the ability to translate complex technical concepts for different audiences.
  • Ability to build trusted relationships with external technical stakeholders and take a consultative, strategic approach to solving customer problems.
  • Comfortable operating in a fast-moving environment and managing multiple priorities.
  • A think big, deliver simple mindset—you can navigate complexity while creating practical solutions for customers.
  • Comfortable collaborating with distributed teams and customers across multiple APAC markets and time zones.

Skills

Required:GoPythonJavaScriptAPIs and SDKs
Nice to have:AWSGit

Benefits

  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Paid parental leave for all new parents welcoming a new child
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to keep you connected and balanced
  • 20 days of vacation time to promote a healthy work-life blend
Last updated Sep 17, 2026. Interested? Apply on the company site.

About Cresta

AI Agents for Every Customer Conversation | Cresta

AI Agents for Every Customer Conversation | Cresta

AIAI AgentAutomationCXCrestaCustomer ExperiencePlatformorchestration
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