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Conversational Designer, APAC

Cresta· Customer Success
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Hybrid (APAC / Australia)full-timePosted 2mo ago

About the role

Founding Conversational Designer for APAC at Cresta. Lead design and deployment of conversational AI solutions, real-time coaching, and virtual agents across voice and chat. Strategic, customer-facing role establishing delivery best practices and regional influence.

Responsibilities

  • Own end-to-end AI delivery projects across APAC, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization
  • Serve as a founding regional expert in conversational design, helping shape scalable delivery frameworks and best practices for international customers
  • Manage multiple concurrent customer implementations while balancing timelines, priorities, and stakeholder expectations
  • Partner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution
  • Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases
  • Drive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-level presentations
  • Lead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impact
  • Deliver Cresta’s Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI models
  • Design and develop virtual agent solutions using flow-based, prompt-based, and hybrid architectures
  • Contribute to internal documentation, implementation standards, and repeatable delivery methodologies as Cresta scales globally
  • Partner closely with teams in North America while helping establish regional expertise and customer success across APAC

Qualifications

  • Strong written and verbal communication skills, with the ability to influence both technical and business stakeholders
  • Demonstrated project management experience, including managing multiple complex workstreams simultaneously
  • Proven ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment
  • 2+ years of experience in conversational design, conversational AI, bot development, or related fields
  • Experience presenting complex solutions to enterprise customer stakeholders, including executive audiences
  • Experience working directly with enterprise customers in implementation, consulting, or delivery roles
  • Experience operating in global or international customer environments preferred
  • Fluency in a second language strongly preferred
  • Background in Linguistics preferred
  • Experience with prompt engineering preferred
  • Experience with Dialogflow CX preferred

Skills

Required:Conversational designProject managementStakeholder management

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Paid parental leave for all new parents
  • Remote work setup budget
  • Monthly wellness and communication stipend
  • 20 days of vacation time
Last updated Sep 17, 2026. Interested? Apply on the company site.

About Cresta

AI Agents for Every Customer Conversation | Cresta

AI Agents for Every Customer Conversation | Cresta

AIAI AgentAutomationCXCrestaCustomer ExperiencePlatformorchestration
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