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Customer Success Manager

Reducto· Customer Success
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New York CityFull-timePosted 2mo ago

About the role

Early Customer Success role at Reducto focused on building the CS function from the ground up, managing a portfolio of high‑value enterprise customers, driving logo retention and net revenue retention (NRR), and partnering with Product and Engineering to voice customer needs in a rapidly growing AI infrastructure company.

Responsibilities

  • Managing a portfolio of enterprise customers from implementation through expansion
  • Conducting regular business reviews and maintaining strong relationships with key stakeholders
  • Monitoring customer health metrics and proactively addressing potential issues
  • Creating and executing customer success playbooks for different customer segments
  • Building our customer success function from the ground up
  • Establishing processes for onboarding, training, and ongoing customer engagement
  • Creating scalable customer enablement content and documentation
  • Partnering with Product and Engineering to represent the voice of the customer

Qualifications

  • You’ve worked with Enterprise clients in consulting for 4+ years
  • You’re familiar with ML/AI infrastructure or developer tools
  • You have a technical background or strong interest in AI/ML

Skills

Required:Enterprise client managementML/AI infrastructure familiarityCommunication and stakeholder management

Benefits

  • Unlimited PTO
  • Lunch: free lunch daily at the office
  • Reimbursed Transportation
  • Insurance: health, dental, and vision
  • Health and Wellness Budget: up to $150/mo
  • Parental Leave
  • 401k + 4% company match
Last updated Sep 4, 2026. Interested? Apply on the company site.
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About Reducto

The most accurate API to parse documents

Reducto offers robust and reliable document ingestion for any workflow. Our API allows you to convert complex, unstructured documents into structured outputs that are perfect for RAG, process automation, and more.

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