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Field Service Engineer NYC

Neko Health· Engineering
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New York$108k - $120kFull-timePosted 2mo ago

About the role

Field Service Engineer responsible for the performance, reliability, and continuous improvement of Neko Health’s clinical scanning technology across US sites. Supports installation, maintenance, servicing, upgrades, and retrofits of instruments to ensure operational uptime for clinical teams.

Responsibilities

  • Successfully install, maintain, and service scanning instruments across US clinical sites, ensuring high reliability and minimal downtime.
  • Build strong collaboration with engineering and operational teams, translating field insights into actionable product and process improvements.
  • Establish consistent documentation, reporting, and compliance standards across installations and service activities.
  • Identify opportunities to improve service efficiency, instrument performance, and preventative maintenance approaches.
  • Support the scaling of field service capabilities as Neko expands its clinical footprint in the US.

Qualifications

  • Technical certification, Associate degree, or equivalent experience in an engineering, biomedical, or technical field.
  • Minimum 5 years of hands-on experience in field service engineering, technical support, instrumentation, or similar roles.
  • Proven experience installing, maintaining, troubleshooting, and servicing technical equipment in operational environments.
  • Strong troubleshooting and problem-solving skills with a practical, solutions-oriented mindset.
  • Excellent analytical skills and strong attention to detail.
  • Strong written and verbal communication skills in English.
  • Ability to work independently while collaborating effectively across teams and geographies.

Skills

Required:Technical certification / Associate degree in engineering or technical fieldField service engineeringTroubleshooting and problem-solvingCommunication (English)
Last updated Oct 23, 2026. Interested? Apply on the company site.
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