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Anaplan Support Analyst

Monzo Bank· Finance
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Hybrid (London, UK)£42.5k - £55kfull-timePosted 2mo ago

About the role

Anaplan Support Analyst at Monzo, supporting the Anaplan platform within the Finance & Anaplan Centre of Excellence. Responsibilities include managing change requests, supporting model building, delivering user training, and maintaining models. Hybrid/remote UK roles with London office involvement.

Responsibilities

  • Implementing Change Requests: Managing, triaging, and delivering end-to-end Change Requests across Anaplan models to ensure seamless business operations.
  • Supporting Model Building: Assisting in building, testing, and implementing new functionalities and enhancements with Lead Solutions Architect and Model Builders.
  • Providing Training & Supporting End Users: Designing and delivering training sessions and documentation to upskill end-users across FP&A and Finance Business Partner teams.
  • Maintaining & Optimising Models: Maintaining data integrity, managing user access, monitoring model performance, and troubleshooting issues.

Qualifications

  • Anaplan Expertise: Hands-on experience supporting and maintaining Anaplan workspaces/models (Anaplan Level 2 Model Builder certification or equivalent highly desirable).
  • Managed Change Requests & Supported Systems: Proven track record handling Change Requests, user support tickets, and system enhancements in a CoE or support structure.
  • Model Building Skills: Functional understanding of Anaplan model architecture and formula building, with ability to assist in active model development.
  • Experience Training Users: Strong communication and facilitation skills, with a passion for training and empowering non-technical users on Anaplan functionality.
  • An Understanding of Finance: Foundational understanding of financial modelling, FP&A principles, or finance workflows.
  • AI Tooling: Familiarity with AI tools and ability to write effective prompts; curiosity about applying AI to improve processes.
  • Domain Experience: Banking or financial services experience is a bonus but not essential.

Skills

Required:Anaplan model buildingChange request managementUser training & facilitationData integrity & access managementFinance/FP&A knowledge
Nice to have:AI tooling & prompts

Benefits

  • £42,500 - £55,000 salary
  • incentive awards tied to performance
  • flexible working hours
  • 1,000 learning budget per year
  • Macbooks provided; remote setup support
  • working from home support for fully remote workers
  • benefits list available online
Last updated Sep 16, 2026. Interested? Apply on the company site.
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About Monzo Bank

A bank as smart as your phone.

YC has written a good overview of our business on their blog: https://blog.ycombinator.com/monzo-makes-money-work-for-everyone/ Our mission is to make money work for everyone. We are the UK's leading digital bank for individuals and businesses, reinventing the traditional banking industry one customer at a time. We're relentlessly mission driven and always put our customers first - from what products we chose to launch next to our transparency and use of simple language. With a Net Promoter Score of 70+, it shows. From our founding in 2015, we now have over 7 million customers in the UK (13% of UK adults) and are building out our team in the US. We've seen incredible organic growth, acquiring 150,000 customers / month in 2022, with 80% of this coming from word of mouth. Our weekly active user rate is ~60% and ~40% of our active users use us as their Main Bank account, showing that we are a product that is embedded in our users' daily lives. We've grown to ~2,450 staff (~400 of which make up the product/tech team), and are backed by YC, Stripe, Tencent, Mike Moritz, and others. Internally, we encourage an open, collaborative, and inclusive working environment - we were voted the #1 startup where people in the UK want to work for the second year running in 2022. We contribute to open source software, and we continually engage with our wonderful community. We're hiring talented, creative problem-solvers to help us build the bank of the future. Join us!

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