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Senior Technical Customer Support Engineer, Federal

ClickHouse· Support Services
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Hybrid (United States)$139k - $175kFull-timePosted 2mo ago

About the role

Senior technical customer support engineer focused on U.S. federal and public-sector customers, delivering deep technical assistance, secure deployment guidance, and collaboration with product, engineering, and GTM teams to meet federal compliance and operational requirements.

Responsibilities

  • Serving as the primary technical support contact for ClickHouse's U.S. federal and public-sector customers across cases, chat, Slack, and meetings, in compliance with applicable federal communication and data-handling requirements
  • Developing solutions based on ClickHouse Cloud and ClickHouse open-source, and sharing them with federal customers and internal teams via documentation, knowledge base articles, and internal runbooks tailored to government deployment patterns
  • Guiding customers through deployment, configuration, and troubleshooting within government-authorized environments, including AWS GovCloud-adjacent infrastructure where applicable
  • Working closely with global Support Services, Engineering, Security/Compliance, Product Management, and Go-To-Market teams to represent federal customer requirements and help prioritize the roadmap
  • Supporting technical aspects of federal POCs, security questionnaires, and Authority to Operate (ATO)-adjacent evaluations in partnership with Go-To-Market and Security teams
  • Delivering excellent customer service as a technical engineer and representative of ClickHouse to federal customers, providing professional response, on-call coverage, and guidance within required SLAs
  • Building strong relationships with colleagues, customers, and partners including government program stakeholders and systems integrators and resellers

Qualifications

  • U.S. Person status (required) verified during interview
  • Technical breadth in ClickHouse open-source or ClickHouse Cloud, or related domains (SQL databases, OLAP, cloud-native SaaS, distributed systems)
  • Previous technical experience in roles such as Support Engineer, Consultant, DBA, SRE, Solutions Engineer, Software Engineer, or Systems Engineer
  • Familiarity with federal IT environments (e.g., FedRAMP, DOD IL, AWS GovCloud, air-gapped or sovereign-cloud deployments)
  • Strong communication skills and judgment around sensitive data handling
  • Teamwork mindset, empathy, and ability to operate under government-grade rigor
  • Self-driven, curious, and eager to learn and grow

Skills

Required:U.S. Person statusClickHouse (open-source or Cloud)SQL databases / OLAPDistributed systems / cloud-native SaaSFederal IT environments (FedRAMP, DOD IL, AWS GovCloud)Communication and collaborationSecurity/compliance awareness

Benefits

  • Flexible work environment
  • Healthcare employer contributions
  • Equity in the company (stock options)
  • Flexible time off in the US and generous entitlement elsewhere
  • $500 Home office setup for remote employees
  • Global Gatherings (offsite opportunities)
Last updated Aug 26, 2026. Interested? Apply on the company site.
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About ClickHouse

Fast Open-Source OLAP DBMS - ClickHouse

ClickHouse is a fast open-source column-oriented database management system that allows generating analytical data reports in real-time using SQL queries

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