← All roles

Senior Technical Customer Support Engineer - LATAM

ClickHouse· Support Services
Apply on company site
Hybrid (LATAM)Full-timePosted 2mo ago

About the role

Senior Technical Customer Support Engineer focused on Latin America (remote) to support ClickHouse users, customers, and prospects with a global coverage mindset across regions when needed. Customer-facing role involving triage, technical guidance, and collaboration with multiple internal teams to improve support and enable successful customer outcomes.

Responsibilities

  • Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
  • Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
  • Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
  • Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
  • Deliver excellent customer service as a first-line technical engineer and representative of ClickHouse, providing professional response, on-call coverage, and guidance within SLAs
  • Build strong, trusted relationships with colleagues, customers, and partners

Qualifications

  • Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as SQL databases, OLAP, cloud-native SaaS, distributed systems
  • Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
  • Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
  • Strong communication skills and the ability to work fully remote with reliable connectivity
  • A mindset of teamwork, global engagement, empathy, and solving challenging problems
  • A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
  • The ability to build trusted relationships with colleagues, customers, and partners
  • You are self-driven, curious, and eager to continuously learn and grow

Skills

Required:ClickHouse open-source / ClickHouse CloudSQL databases, OLAPDistributed systemsCommunicationRemote workCustomer-facing24x7 support

Benefits

  • Flexible work environment - globally distributed and remote-friendly (20+ countries)
  • Healthcare - employer contributions towards healthcare
  • Equity in the company - stock options for new team members
  • Time off - flexible time off in the US, generous entitlement in other countries
  • A $500 Home office setup if you’re a remote employee
  • Global Gatherings – opportunities to engage with colleagues at company-wide offsites
Last updated Aug 26, 2026. Interested? Apply on the company site.
ClickHouse logo

About ClickHouse

Fast Open-Source OLAP DBMS - ClickHouse

ClickHouse is a fast open-source column-oriented database management system that allows generating analytical data reports in real-time using SQL queries

OLAPanalyticsbrex-fastest-growing-2025databasedatasystemsenterprise-infrastructurewing-list-2026wing-list-2026-giga-stage
Company profileWebsite

More open roles at ClickHouse