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Head of Customer Engineering

AiPrise· Engineering
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San Jose$175k - $225kFull-timePosted 2mo ago

About the role

Head of Customer Engineering leading the Forward Deployed Engineering (FDE) team to drive onboarding, integrations, and strong Voice of the Customer initiatives, aligning customer needs with product and ensuring successful global deployments for AiPrise's compliance platform.

Responsibilities

  • Lead, grow, and level up the Forward Deployed Engineering (FDE) team deployed across the customer base
  • Define staffing models for FDEs by tier, complexity, and region
  • Build hiring loops, onboarding programs, and career paths for customer-facing engineers
  • Own time to first verification as a primary company metric
  • Design and run end-to-end technical onboarding from contract signed to live in production
  • Lead FDEs through integration architecture, workflow configuration, sandbox validation, and go-live for both technical and non-technical customers
  • Create clean handoff rituals from sales to customer engineering to support
  • Ship onboarding and integration playbooks that scale across SMB, mid-market, and enterprise
  • Be the strongest advocate for the customer inside the company
  • Build a structured feedback loop from the field into product and engineering with clear product requirements
  • Translate customer signals into prioritized product work and roadmap decisions
  • Partner with product on deployment-informed roadmap decisions
  • Close the loop with customers when feedback ships
  • Ensure customer success through engineering via correct integration patterns, scalable configurations, and incident management
  • Own technical escalations end-to-end and drive fast fixes
  • Use AI tools to augment triage, investigation, and integrations
  • Build self-serve tooling, documentation, and tooling for fast customer movement
  • Partner with founders on customer strategy, deployment models, and scale
  • Join key customer calls, POCs, escalations, and critical incidents
  • Influence tooling, staffing models, and service tier definitions
  • Represent customer engineering credibly with customers, partners, and investors
  • Deliver outcomes with strong ownership and clear deployment leadership

Qualifications

  • 10+ years in solutions engineering, forward deployed engineering, sales engineering, or customer-facing leadership
  • Experience scaling a customer-facing engineering function at a Series A to Series C B2B SaaS, infrastructure, or fintech company
  • Track record building an FDE, solutions, or implementation function from scratch
  • Deep comfort with APIs, integrations, enterprise technical sales cycles; ability to read code, debug, and whiteboard architectures with customer teams
  • Experience translating customer needs into product direction and defending roadmap decisions
  • Comfort operating with ambiguity, speed, and high ownership
  • Strong bias toward action over decks

Skills

Required:Forward Deployed EngineeringAPIs and integrationsCustomer onboardingProduct collaboration

Benefits

  • Not specified in the description
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About AiPrise

AI Powered Global Compliance Platform

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