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Customer Service Representative

Colibri Group· Real Estate – Operations
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Scottsdale, AZFull-timePosted 2mo ago

About the role

Customer Service Representative position for students and instructors, reporting to the Site Manager. Focuses on white-glove customer service, daily facility needs, and acting as the face of the school to create a positive environment.

Responsibilities

  • Welcoming all guests, checking students in, assisting students with scheduling.
  • Answer all in person - student inquiries about classes and testing, as well as any questions about the site, state testing, and more, in a timely manner.
  • Answer virtual - student inquiries via chat support or phone support in a timely manner.
  • Accurate data entry of student information, and accurate maintenance of student and class records using a CRM.
  • Assist the Site Manager by confirming class schedules with instructors, attendance documentation, assist with inventory counting, cash reconciliation, collecting reporting data, and other daily operational duties as assigned.
  • Perform administrative tasks associated with class preparedness and processing, such as assisting instructors with preparing classroom materials and technology support as needed.
  • Assist students with licensing applications.
  • Assist in keeping the classrooms, testing rooms, and overall facility neat, clean, well-stocked, and well maintained.
  • Provide friendly service, support, and encouragement to students.
  • Work offsite at special events such as expos and fairs.
  • Have schedule flexibility – some overtime, nights, and weekends required.
  • Support and participate in student engagement activities that elevate brand awareness as well as reinforce Colibri values.
  • Complete other duties and special projects as assigned.

Qualifications

  • High school diploma or GED required; some college preferred.
  • Minimum 1-2 years of experience with customer facing roles required.
  • Proficient in Microsoft Office.
  • Basic experience with using CRM software preferred.
  • Excellent customer service skills, including a pleasant demeanor and tactfulness.
  • Ability to multi-task and practice critical thinking in a fast-paced environment.

Skills

Required:Customer serviceData entryMicrosoft Office
Nice to have:CRM software
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Colibri Group

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