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Provisioning Specialist

WorkWave· Support and Services / Professional Services
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Hybrid (Remote)$50k - $65kFull-timePosted 2mo ago

About the role

Provisioning Specialist for global Professional Services team responsible for system provisioning, financial activations, and regulatory compliance across SaaS platform implementations for enterprise and growing clients.

Responsibilities

  • Systems Architecture & Provisioning Strategy: Evaluate client technical requirements to determine, configure, and execute appropriate WorkWave database environments. Analyze implementation data to continuously optimize configuration methodologies for platform onboarding.
  • Financial Activation: Direct the strategy and execution for activating WorkWave Payments functionality across customer accounts, evaluating risk, technical readiness, and financial compliance prior to activation.
  • Compliance Management: Formulate and manage client registration strategies for A2P 10DLC text messaging compliance. Serve as the subject matter expert on evolving industry regulations to ensure customer and platform alignment.
  • Operational Governance: Establish, maintain, and enforce team governance policy regarding service scope and resource allocation. Analyze incoming service requests, evaluate business impacts, and exercise independent authority to approve, reject, or re-route non-standard requests.
  • Cross-Functional Collaboration: Partner with internal teams to troubleshoot provisioning delays and ensure a smooth handoff to customer success.

Qualifications

  • Detail-Oriented Mindset: Strong attention to detail; you rarely let small configuration errors or discrepancies slip through the cracks.
  • Discretion & Decision-Making: Proven ability to exercise independent judgment and make key decisions on matters of significance without direct supervision.
  • Analytical & Technical Aptitude: Demonstrated capacity to analyze system workflows, evaluate technical trade-offs, and recommend scalable operational solutions.
  • Operational Governance: Strong policy formulation and negotiation skills, with the confidence to enforce business standards and operational boundaries.
  • Communication Skills: Excellent written and verbal communication skills to communicate with customers and collaborate effectively with internal teams.
  • Prioritization: Understands what’s mission critical and what’s trivial, and acts accordingly.
  • Boundary & Queue Control: The confidence and assertiveness to challenge incoming requests that do not belong to your team, ensuring operational efficiency.
  • Systems Experience: Prior experience managing or analyzing workflows within enterprise CRM platforms (e.g., Salesforce) and SaaS ecosystems.

Skills

Required:Systems provisioning and environment configurationPayments activation and financial complianceRegulatory compliance (A2P 10DLC)Operational governanceCross-functional collaborationCRM / SaaS workflows

Benefits

  • Health and dental insurance
  • 401k with company match
  • Flexible Time Off policy or paid holidays
  • Up to 4 weeks paid bonding leave
  • Tuition reimbursement
  • TotalCare Employee Assistance Program (24/7/365) including counseling, financial guidance, legal guidance, adoption assistance
  • Teladoc 24/7 virtual medical care
  • Quarterly peer-nominated awards
  • Regional discounts and perks
  • Charitable involvement opportunities
Last updated Oct 21, 2026. Interested? Apply on the company site.

About WorkWave

Service Software to Automate Your Business

WorkWave's business management software can help you save time & money on back-office, routing, and field operations. Get more time back for you & your team!

SoftwareField ServiceBusiness ManagementCRM & ERP SoftwareFinancial ServicesData Insights & AnalyticsAI TechnologyBilling & Payments
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