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Channel Expansion Manager

Block· 20249 S&M - Sales - Square Field Sales
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London, United Kingdomfull-timePosted 2mo ago

About the role

Role responsible for delivering and scaling third-party sales channels (Independent Consultants and Resellers) across international markets, including launching channels in new markets and streamlining immature, manually run channels to scale.

Responsibilities

  • Own a portfolio of improvement programs that take early-stage, manually run channels and make them scalable
  • Diagnose where a channel is breaking down using performance data, partner feedback, and frontline input — separating root causes from symptoms
  • Design, document, and implement processes across partner onboarding, deal registration, lead routing, escalation, and support handoffs
  • Remove manual workarounds, bottlenecks, and single points of dependency that cap growth
  • Prioritise the improvement backlog by impact on partner productivity, revenue, and operational risk
  • Land changes properly: train affected teams, document the new way of working, and confirm the fix has held
  • Run end-to-end delivery of channel launches, translating expansion decisions into live sales channels
  • Turn priorities into executable market plans with clear owners, milestones, dependencies, and dates
  • Turn channel proposition into market-ready go-to-market plan covering target partner profile, recruitment, onboarding, and enablement
  • Coordinate collateral, training, incentive mechanics, and support models for go-live
  • Close out market-specific regulatory, legal, and compliance requirements with Legal, Risk, and Compliance
  • Handover cleanly to market day-to-day teams and feed learnings back into the global playbook
  • Work with Sales Support and Tooling to define operational channel functions (onboarding workflows, deal registration, quoting, commissions, payout, contract administration) and implement with cross-functional partners
  • Define reporting for leadership on partner pipeline, activation, and productivity by market and channel, in collaboration with Finance & Data Science
  • Surface risks to channel targets early with regional pipeline and forecast owners
  • Act as single point of coordination for channel expansion across Product, Sales, Operations, Finance, Legal, Risk, Compliance, Marketing, Enablement
  • Line up stakeholders, secure commitment, and ensure deliverables and dates
  • Identify blockers early and escalate with clear recommendations when decisions sit above you
  • Broker trade-offs between competing priorities and communicate progress, risks, and results to senior stakeholders
  • Input into market-level pricing, commission structures, and incentive models with Channel Sales, Product, and Finance
  • Research market and competitor channel programs and translate insight into decision-ready recommendations and business cases
  • Develop briefs framing opportunity, options, commercial case, and recommendation for GTM leadership

Qualifications

  • Proven experience in sales operations, business operations, program management, or channel-related roles
  • Demonstrated experience designing and implementing commercial processes from scratch and improving underperforming ones
  • Track record diagnosing operational problems and delivering sustainable fixes in fast-growing or loosely structured environments
  • Ability to run multiple complex cross-functional programs concurrently and meet deadlines

Skills

Required:Cross-functional program managementProcess design and implementationData-driven problem solving

Benefits

  • Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning (per the job description)
Last updated Sep 16, 2026. Interested? Apply on the company site.
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About Block

Block builds technology to increase access to the global economy.

Made up of Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, Block, Inc. builds technology to increase access to the global economy.

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