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Customer Engineer, Korea

Cloudflare· Solution Engineering
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Hybrid (Seoul)full-timePosted 2mo ago

About the role

Customer Engineer (CE) serving as a trusted technical advisor and primary architect of the customer journey, bridging technical strategy and business value across pre-sales validation, onboarding, deployment architecture, and lifecycle expansion for Cloudflare customers in Korea.

Responsibilities

  • Technical Validation: lead technical deep-dive discovery, map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures, define success criteria and PoCs, deliver tailored presentations and demonstrations, address objections and security/compliance questions, determine solution deployment strategy.
  • Customer Adoption & Value Realization: oversee technical onboarding and implementation (not hands-on execution), design migration/onboarding blueprints (DNS migrations, Zero Trust rollouts, WAF tuning), lead customer engineering walkthroughs, monitor health and time-to-value, reduce deployment risk.
  • Commercial Accountability & Expansion: carry a variable quota for new business and/or account growth, drive platform adoption and retention, identify cross-sell/up-sell opportunities, lead QBRs translating capabilities into ROI for executives.
  • Trusted Advisory: maintain deep relationships with stakeholders throughout lifecycle, advise on architecture, AI control layers, security posture; identify deployment risks and remediation strategies.
  • AI Orchestration & Workflow Automation: leverage AI agents/LLMs to automate routine tasks (RFP responses, sandbox provisioning, telemetry monitoring, documentation).
  • Education & Enablement: collaborate with Enablement Team to create and govern technical resources, SOPs, best practices, and guides to raise technical baseline.

Qualifications

  • Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, Forward Deployed Engineer)
  • Architectural mindset to white-board and design complex enterprise network/security architectures
  • Consultative & advisory skills to translate technical concepts to business outcomes for engineers and executives
  • Commercial mindset with quota-bearing/revenue-aligned experience and understanding of SaaS metrics and enterprise sales cycles
  • Strong communication and stakeholder management skills bridging technical details and C-suite strategy
  • Technical breadth in at least four domains: Internet fundamentals, Security (WAF, Bot Management, Firewalls, Zero Trust, SASE), Performance, AI Proficiency, Coding/Scripting (Python, JS, Bash, Lua, Go), Developer Platform Fluency (APIs, SDKs, IaC, CI/CD, observability)

Skills

Required:Technical ValidationOnboarding & Migration DesignCommercial & QBR LeadershipCommunication & Stakeholder ManagementDeveloper Platform Fluency
Nice to have:Programming/Scripting

Benefits

  • Competitive compensation package (base + variable), annual performance reviews
  • Health, dental, vision insurance
  • Hybrid work model and scalable remote options
  • Professional development and enablement programs
  • Employee stock or equity opportunities (as applicable)
  • Paid time off and family leave policies
  • Support for relocation and travel as needed
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Cloudflare

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