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Manager, Presales Customer Engineering

Cloudflare· Solution Engineering
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Hybrid (Sydney)Full-timePosted 2mo ago

About the role

Manager responsible for leading a team of Customer Engineers across the full customer technical journey, leveraging AI-augmented workflows to drive architectural design, technical validation, and measurable business outcomes within Cloudflare’s presales and customer engineering function.

Responsibilities

  • Recruit, onboard, coach, and retain a diverse team of Customer Engineers across multiple levels; conduct 1:1s and performance reviews; maintain a strong feedback culture.
  • Pipeline & Forecasting: Manage the team's opportunity pipeline, forecast new business and expansion outcomes weekly, and own the accuracy of the team's numbers.
  • Commercial Accountability: Be accountable for new business acquisition, expansion, adoption, and consumption targets; collaborate with Sales, Customer Experience, Professional Services, and regional leadership on account planning.
  • Deal Coaching & Technical Strategy: Mentor CE on critical customer interactions, discovery sessions, PoC reviews, and provide real-time coaching on architecture and executive communication.
  • Operational Excellence: Ensure efficiency within GTM processes; use dashboards and reviews to spot trends and unblock friction.
  • AI & Productivity Enablement: Champion AI agents, LLMs, and automation to reduce toil and scale technical advisory impact.
  • Cross-Functional Leadership: Represent the team in leadership meetings; surface field feedback to Product, Engineering, Support, Marketing, and Enablement.
  • Culture & Values: Model Cloudflare's values and foster an inclusive, high-performance team culture.

Qualifications

  • 5+ Years of proven experience leading quota-carrying, customer-facing technical teams in SaaS, cloud, or infrastructure environments.
  • Architectural mindset to white-board and design complex enterprise network and security architectures.
  • Consultative & Advisory Skills: ability to translate technical concepts into business outcomes for engineers and executives.
  • Revenue Acumen with experience forecasting revenue in enterprise B2B SaaS or infrastructure environments; understanding of ACV, renewal, and expansion motions.
  • Leadership & Coaching: strong people management, coaching through complex deals and career growth.
  • Exceptional communication skills for influencing executives and cross-functional teams.
  • AI Proficiency: familiarity with AI-augmented workflows, LLMs, and automation; willingness to lead by example.
  • Technical Fluency: fluency in at least 2–3 domains (Internet fundamentals, Security, Performance, Platform/Cloud).

Skills

Required:Team leadershipForecasting & pipeline managementTechnical storytelling & executive communicationArchitectural design & coaching
Nice to have:AI & automation tooling

Benefits

  • Competitive compensation package
  • Health, dental, vision insurance
  • 401(k) with company matching
  • Flexible hybrid work
  • Paid time off and holidays
  • Career growth and leadership development opportunities
  • Employee programs and wellness initiatives
Last updated Sep 2, 2026. Interested? Apply on the company site.

About Cloudflare

Connect, protect, and build everywhere | Cloudflare

Make employees, applications and networks faster and more secure everywhere, while reducing complexity and cost.

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