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Forward Deployed Engineer, Professional Services

Cloudflare· Professional Services
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Hybrid (UK)Full-timePosted 2mo ago

About the role

Senior technical expert and advisor for strategic, complex Cloudflare customers, architecting solutions, optimizing performance, and driving business success with Cloudflare’s platform (primarily Workers and Workers AI). Onsite, cross-functional collaboration, and guidance to maximize customer value and influence product roadmap.

Responsibilities

  • Serve as a trusted advisor to key enterprise customers, providing strategic recommendations and technical insights to drive success with Cloudflare’s solutions, specifically Workers and Workers AI platforms.
  • Lead architectural discussions, design sessions, and solution reviews to ensure optimal application of Cloudflare’s offerings in customer environments.
  • Diagnose complex technical issues and deliver effective, strategic solutions in close collaboration with support and product teams.
  • Manage and navigate complex configurations, utilizing Infrastructure as Code (Terraform) to ensure operational stability for customers.
  • Partner with Sales, Customer Success, Support, Partners, Product Management, and Engineering to ensure customer insights directly influence the product roadmap and enhance the overall experience.
  • Advise customers on industry best practices for security, network optimization, scalability, and performance tuning tailored to their specific operational needs.
  • Stay current with industry trends and evolving Cloudflare solutions to provide forward-thinking guidance and configuration enhancements.

Qualifications

  • In Depth Experience in a technical customer-facing role such as Solutions Architect or Technical Account Manager, ideally within cloud networking, security, or web infrastructure.
  • Extensive knowledge of Cloudflare’s Application and Security portfolio (DNS, WAF, DDoS, Bot Management, CDN) and cloud infrastructure.
  • Hands-on experience protecting and securing web applications, APIs, and web services using WAF, DDoS, DNS, and Bot Management tools.
  • Proven ability to work with Cloudflare products within Enterprise-level accounts.
  • Exceptional written and verbal communication skills, with the ability to present complex topics effectively to both technical and non-technical audiences.
  • Strong consultative skills with a track record of successfully solving complex technical problems in customer environments.
  • Ability to translate customer requirements into practical, scalable solutions that align with Cloudflare’s technology stack.

Skills

Required:Solutions Architect / Technical Account Management experienceCloudflare product knowledgeWAF, DDoS, DNS, Bot ManagementInfrastructure as Code (Terraform)Communication & storytellingCross-functional collaboration
Nice to have:Security best practices
Last updated Aug 26, 2026. Interested? Apply on the company site.

About Cloudflare

Connect, protect, and build everywhere | Cloudflare

Make employees, applications and networks faster and more secure everywhere, while reducing complexity and cost.

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