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Senior Customer Engineer, SLED South West (Southern California or Arizona)

Cloudflare· Solution Engineering
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Hybrid (Southern California or Arizona)$221k - $275kfull-timePosted 2mo ago

About the role

Senior Customer Engineer focused on SLED (State, Local, Education) and Local Government sectors in Southern California or Arizona. Hybrid work model with 100% remote role but residence in the specified regions. Responsible for technical discovery, architecture, onboarding, adoption, and expansion across Cloudflare’s portfolio for public sector customers, with AI-augmented workflows and quota-carrying responsibilities.

Responsibilities

  • Technical Validation: lead technical discovery, build bespoke architectures, and deliver product demonstrations and PoCs across Cloudflare’s portfolio tailored to public sector procurement and compliance standards.
  • Customer Adoption & Value Realization: oversee technical onboarding and implementation; own discovery, demos, onboarding, technical health, risk, and expansion strategy; monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks in municipal and educational IT infrastructures.
  • Commercial Accountability & Expansion: carry a variable quota tied to new business acquisition and/or ongoing account growth; lead technical QBRs to translate platform capabilities into ROI for executives.
  • Trusted Advisory: act as a trusted technical advisor throughout the customer lifecycle, from onboarding through renewal and expansion.
  • AI Orchestration & Workflow Automation: leverage AI agents and internal platforms to automate routine tasks (RFP/security questionnaires, sandbox provisioning, telemetry monitoring) to focus on strategic advisory.

Qualifications

  • Public Sector Expertise: experience with SLED, Local Government, or Municipal agencies; understanding of public sector buying cycles, compliance requirements, and government IT constraints.
  • Experience: customer-facing technical role (Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer) with level appropriate years of experience.
  • Technical Acumen: broad knowledge of web security, networking (routing, DNS, DDoS), cloud infrastructure, and enterprise architecture.
  • Commercial Mindset: experience in quota-carrying or revenue-aligned environments; understanding SaaS metrics, business value translation, and public sector/enterprise sales cycles.
  • Communication: strong presentation and stakeholder management skills, capable of bridging deep technical details and C-suite/official strategy.

Skills

Required:Public sector sales and technical leadershipTechnical discovery and architectureOnboarding and adoptionCommunication and stakeholder management
Nice to have:AI augmentation / automationCoding/Scripting

Benefits

  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and Employee Assistance Program
  • Global Travel Medical Insurance
  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan
  • Flexible paid time off including vacation and sick leave
  • Parental, pregnancy health, medical, and bereavement leave
Last updated Sep 30, 2026. Interested? Apply on the company site.

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