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Service Engineer

Natera· Product Engineering & Service
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San Carlos, CA$88.2k - $110kPosted 2mo ago

About the role

Intermediate Service Engineer focused on troubleshooting, repair, and maintenance of laboratory instrumentation and robotics, with independence for medium complexity issues and guided handling of high complexity tasks.

Responsibilities

  • Semi-autonomous role.
  • Handles more complex troubleshooting, repairs, and maintenance.
  • Solves non-routine problems with some guidance.
  • Follows SOPs and performs task-based assignments.
  • Drafts SOPs and work instructions. Contributes to troubleshooting Wiki.
  • Expected to troubleshoot issues of medium to high complexity. Understands when to reach out for guidance.
  • Understands '3 pillars' of troubleshooting laboratory automation and show progress in implementation of the pillars.
  • Learning to analyze and interpret test data for the purpose of troubleshooting.
  • Document service tickets completely and with appropriate detail. Adhere to Good Documentation Practices (GDP).
  • Adhere to lab safety protocols and regulatory requirements.

Qualifications

  • Bachelor’s degree in Engineering, Life Sciences or related field.
  • 2–5 years of experience in Service Engineering, with hands-on experience in laboratory equipment repair.
  • Understanding of diagnostic laboratory workflows, instrumentation and software.
  • Strong knowledge of GDP and regulatory requirements.
  • Excellent organizational and communication skills for managing multiple projects

Skills

Required:Mechanical engineeringElectrical engineeringDiagnostic reasoningCommunicationDocumentation

Benefits

  • Comprehensive health benefits (medical, dental, vision)
  • 401(k) with company match
  • Generous paid time off and company holidays
  • Additional wellness and work-life benefits
  • Pregnancy and baby bonding leave
  • Free testing for employees and immediate family members (and fertility care benefits)
  • Employee referral program
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Natera

A global leader in cfDNA testing

Dedicated to oncology, women’s health, and organ health. Natera’s cell-free DNA tests help protect health and inform more personalized decisions about care.

oncologywomen's healthorgan healthcell-free DNA
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