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Customer Success Lead

Corridor· Business
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Hybrid (San Francisco)$160k - $190kFull-timePosted 2mo ago

About the role

Customer Success Lead role at Corridor to own relationships with a portfolio of customers, build the customer success function from the ground up, and develop playbooks, processes, and operating rhythms to scale as the company grows.

Responsibilities

  • Build trusted relationships with security, engineering, and technical leaders and become a strategic partner throughout the customer lifecycle.
  • Lead onboarding, adoption, ongoing engagement, renewals, and expansion, ensuring customers consistently see value from Corridor.
  • Monitor customer health, identify risks and opportunities early, and proactively drive successful outcomes.
  • Turn customer feedback, usage patterns, and challenges into actionable insights for Product, Sales, and the broader team.
  • Help turn successful customers into advocates, references, and expansion opportunities.
  • Partner with the Head of Customer Security to build and improve the customer journey, playbooks, processes, and operating rhythm.
  • Test what works, document it, and help make it repeatable as the function scales.

Qualifications

  • Hands-on experience within Customer Success, Account Management, Solutions, or another customer-facing role
  • Experience managing B2B customers through onboarding, adoption, renewal, and expansion
  • Ability to develop strategy and own execution
  • Experience with technical products, ideally cybersecurity, developer tools, infrastructure, or AI
  • Strong track record of building customer relationships and driving measurable outcomes
  • Comfortable working in an early-stage environment and helping build processes from scratch

Skills

Required:Relationship buildingStrategic account managementCustomer health monitoring
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Corridor

Secure AI Coding at the Source

Secure AI Coding at the Source. Corridor accelerates AI coding by preventing security flaws before they're even written.

AISecurityCoding Tools
Company profileWebsite

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