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Technical Customer Support Engineer

Corridor· Business
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Hybrid (San Francisco)Full-timePosted 2mo ago

About the role

Technical front-line support engineer responsible for troubleshooting issues, digging into code and CI/CD workflows, and delivering fast, expert responses to Corridor customers to help them ship secure software.

Responsibilities

  • Respond to customer inquiries via Pylon, email, and Slack, and own tickets through to resolution
  • Investigate, reproduce, and resolve technical issues across customers' GitHub repositories, CI/CD pipelines, and integrations with Corridor
  • Dig into logs, code, and configurations to pinpoint root causes, partnering closely with Engineering on complex or novel issues
  • Guide customers through onboarding, implementation, and troubleshooting so they realize value from Corridor quickly
  • Track trends in support volume and recurring issues, and advocate for fixes and improvements in product planning
  • Build and maintain documentation, FAQs, and internal tooling to make support faster and more scalable as we grow
  • Partner with Customer Success, Sales, and Product to ensure a seamless, end-to-end customer experience

Qualifications

  • 2–5+ years in a technical support, solutions engineering, or technical account management role, ideally in cybersecurity, developer tools, infrastructure, or AI
  • Hands-on experience with GitHub (or similar version control systems) and CI/CD pipelines
  • Experience with a support/ticketing platform such as Pylon (or similar tools like Zendesk or Salesforce)
  • Basic scripting or coding ability, and comfort exploring a codebase to isolate an issue
  • Strong written and verbal communication skills
  • Comfortable working in an early-stage, fast-moving environment

Skills

Required:GitHub and CI/CD proficiencyCustomer support and ticketingCode reading and debugging
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Corridor

Secure AI Coding at the Source

Secure AI Coding at the Source. Corridor accelerates AI coding by preventing security flaws before they're even written.

AISecurityCoding Tools
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