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Engagement Manager (Professional Services Sales)

Cresta· Customer Success
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Hybrid (United States)Full-timePosted 1mo ago

About the role

Engagement Manager to own how Cresta scopes, prices, and sells professional services across core platform and AI Agent product. Founding services-selling role inside Professional Services to build a repeatable, revenue-generating motion.

Responsibilities

  • Own the SOW process end-to-end: scope engagements, draft SOWs, price services, and sell them to enterprise customers.
  • Scope AI Agent deployments (conversational design, integration, outcome configuration) as well as core-platform services.
  • Drive services attach and bookings on new and expansion deals.
  • Partner with Sales, Deal Desk, and Product to move deals fast without sacrificing delivery margin.
  • Build the repeatable process, templates, and pricing logic that let this function scale.

Qualifications

  • 4–10 yrs in professional services, with 2+ yrs scoping and selling services engagements (PS Sales / Engagement Manager / Services Sales).
  • Track record of driving services attach and bookings — not just processing paperwork.
  • Technical fluency to scope complex deployments; conversational AI / contact-center AI experience strongly preferred.
  • Comfortable pricing and defending services value directly with enterprise customers.
  • Deal desk or commercial-contracting exposure a plus.

Skills

Required:SOW developmentDeal negotiationTechnical fluency in deploymentsCross-functional collaborationPricing
Nice to have:Commercial contracting

Benefits

  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Paid parental leave for all new parents welcoming a new child
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to keep you connected and balanced
  • 20 days of vacation time to promote a healthy work-life blend
Last updated Sep 17, 2026. Interested? Apply on the company site.

About Cresta

AI Agents for Every Customer Conversation | Cresta

AI Agents for Every Customer Conversation | Cresta

AIAI AgentAutomationCXCrestaCustomer ExperiencePlatformorchestration
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