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Special Projects, AI Agents Team

Cresta· Product
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Remote$170k - $225kfull-timePosted 1mo ago

About the role

Cresta’s forward-deployed team embeds with enterprise customers to drive production AI transformations. The Special Projects Lead will scale the AI Agent deployment motion, build operational foundations for rapid growth, and lead cross-functional projects across product, GTM, and operations.

Responsibilities

  • Own weekly business reviews for the forward-deployed team, reporting on OKRs such as revenue and pilot-to-conversion performance.
  • Design an AI-powered “second brain” to centralize team know-how. Establish clear documentation standards and drive accountability for subject-matter owners across specialized topics.
  • Develop internal tools and processes to enable scaling. Act as a multiplier across hiring processes (funnel optimization, events) for a team that is on an 8x headcount trajectory.
  • Lead cross-functional projects at the intersection of product, go-to-market, and operations—deployment pattern synthesis, verticalization, AI Agent product SKUs.
  • Seed key initiatives, scaling them from idea to proof-of-concept before housing them in new roles (e.g., verticalization, Agent Academy for customers).
  • Grow the Cresta AI Agent and deployment brand by driving content & thought leadership across the team (blog posts, team spotlights, deployment case studies).

Qualifications

  • 4–8 years of experience in high-velocity environments; mix of builder/operator and strategic experience (business operations, strategy & operations, chief of staff, product strategy/operations, or other operator at a fast-scaling tech company)
  • Exceptional communication, tailored to audiences at different levels
  • Bias towards action: no playbook needed — you figure it out and move.
  • Comfortable at every altitude: strategy development and building automations.
  • Strong operational background: built playbooks, pipelines, automations, and scaled operational processes.

Skills

Required:Team operationsKnowledge managementScale enablementCross-functional project leadership

Benefits

  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Flexible PTO
  • Paid parental leave for all new parents
  • Retirement savings plan
  • Remote work setup budget
  • Monthly wellness and communication stipend
  • In-office meal program and commuter benefits for onsite employees
Last updated Sep 17, 2026. Interested? Apply on the company site.

About Cresta

AI Agents for Every Customer Conversation | Cresta

AI Agents for Every Customer Conversation | Cresta

AIAI AgentAutomationCXCrestaCustomer ExperiencePlatformorchestration
Company profileWebsite

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