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Senior Enterprise Engagement Manager - CEE

Parloa· Customer Success
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Berlin, Munich, Hybrid (Germany)full-timePosted 1mo ago

About the role

Senior Enterprise Engagement Manager responsible for driving customer success, value realization, and long-term growth across enterprise customers, guiding implementation through adoption and expansion of Parloa’s agentic AI in customer experience.

Responsibilities

  • Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization
  • Act as a trusted advisor to enterprise clients, building relationships and guiding stakeholders through AI-driven transformation
  • Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives
  • Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives
  • Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling
  • Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle

Qualifications

  • 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments
  • Proven ability to drive strategic value and support digital transformation in complex organizations
  • Track record of turning customer success into measurable business impact and growth opportunities
  • Strong project and stakeholder management skills, with a focus on execution and outcomes
  • Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences
  • Technical curiosity and interest in AI, automation, and customer experience
  • Native or bilingual in German, and fluent in English

Skills

Required:Customer success managementStrategic advisoryAccount growth & expansion planningImplementation oversightCommunication & storytellingStakeholder management
Last updated Aug 27, 2026. Interested? Apply on the company site.
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About Parloa

AI Agent Management Platform for contact centers

Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.

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