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Documentation Specialist

Parloa· Product
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Hybrid (Berlin)Full-timePosted 1mo ago

About the role

Documentation Specialist who will shape how knowledge is created, structured, and shared at Parloa, turning complex product and AI concepts into clear, reliable documentation for internal teams, customers, and partners, with focus on AMP and docs-as-code workflows.

Responsibilities

  • Create and maintain clear, accurate, user-friendly documentation, including product documentation, SOPs, knowledge bases, and release notes.
  • Structure and organize information for easy findability, reuse, and scalability across teams and audiences.
  • Own and improve documentation standards, templates, and style guides for consistency, quality, and compliance.
  • Collaborate on docs-as-code workflows with cross-functional teams as needed.
  • Partner with subject-matter experts across Product, Engineering, Support, Legal, and other teams to capture and validate knowledge, translating complex technical and AI concepts for different audiences.
  • Keep documentation current in a fast-moving product environment with frequent releases, contributing to initiatives like documenting AMP as new capabilities are communicated and adopted.

Qualifications

  • 4+ years of experience owning documentation in a scaling SaaS, AI, or product-driven company
  • Strong background in both technical and customer-facing documentation (product docs, APIs, help centers)
  • Experience building and scaling documentation standards, templates, and processes, partnering with product and engineering teams on fast, frequent releases
  • Confident translating AI or agent-based concepts into clear, structured guidance for non-expert audiences
  • Experience in cross-functional teams with Instructional Designers, Trainers and other teams
  • 1+ years experience in fast paced, docs-as-code environments
  • Structured, detail-oriented mindset with ownership, product thinking, and focus on user journeys, enablement, and adoption

Skills

Required:Documentation creation and maintenanceInformation architectureStandards and style guidesCross-functional collaborationAI concepts communication
Nice to have:Docs as code
Last updated Aug 27, 2026. Interested? Apply on the company site.
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About Parloa

AI Agent Management Platform for contact centers

Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.

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