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Principal Presales Engineer - ISV

Twilio
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Hybrid (Remote)$138.9k - $192.9kFull-timePosted 1mo ago

About the role

Principal Presales Engineer on Twilio’s ISV team, responsible for leading technical win, driving discovery, proposing architectures, and delivering engaging product demonstrations to ISV customers while partnering with Account Executives.

Responsibilities

  • Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
  • Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs
  • Establish yourself as a trusted advisor to customers by understanding their technical pains through discovery to design, demonstrate, and present innovative solutions
  • Build and present highly interactive, complex product demonstrations to showcase Twilio’s Communications Products and form strong relationships with technical and nontechnical stakeholders
  • Be hands-on, high-energy, creative problem solver, capable of leading others to success
  • Identify and solve problems for customers and the organization as the team grows
  • Contribute to the Solutions Engineering community through knowledge sharing, demonstration materials, and reusable presentations
  • Mentor less experienced Solutions Engineers

Qualifications

  • 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience in technical products with customer-facing experience
  • Excellent communicator and presenter able to gain audience confidence
  • Engaging storyteller capable of communicating complex topics to multiple levels of audience
  • Ability to understand a customer’s communications needs and guide them to a technical solution
  • Previous software development experience or knowledge in telecom, SIP, Contact Center, or Security
  • Experience with sales methodologies
  • Bachelor’s and/or Master’s degree in Engineering, Mathematics, Computer Science or equivalent practical experience

Skills

Required:Pre-sales leadershipTechnical discovery

Benefits

  • Competitive pay
  • Generous time off
  • Parental and wellness leave
  • Healthcare
  • Retirement savings program
  • Location-based offerings vary
Last updated Oct 1, 2026. Interested? Apply on the company site.

About Twilio

Twilio platform for communications and programmable APIs across messaging, voice, video, and AI-enabled workflows.

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