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Staff Product Manager

Twilio· Product Management
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Remote$188.2k - $235.3k + equityfull-timePosted 1mo ago

About the role

Staff Product Manager to join Twilio’s Trust Hub Onboarding and Compliance product team. Responsible for end-to-end ownership of Trust Hub products (KYC platform) to create streamlined registration experiences while maintaining best-in-class KYC standards.

Responsibilities

  • Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap that aligns with the company's goals and objectives.
  • Lead cross-functional teams to drive planning, design, development, and launch of products that execute on the vision
  • Deeply understand customer needs and collaborate with engineering and UX to translate into product requirements and use stories
  • Define key metrics to evaluate product performance, constantly analyzing data to inform product decisions and measure success
  • Manage relationships and expectations with a wide range of cross-functional stakeholders at all levels of the organization
  • Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments

Qualifications

  • Minimum of 8 years of experience in product management in SaaS, IaaS or PaaS
  • Proven track record of leading successful product launches and driving product strategies
  • Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes
  • Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders
  • Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals
  • Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges
  • Bachelor in Computer Science, Engineering, or equivalent practical experience

Skills

Required:Product managementcross-functional team leadershipdata-driven decision makingcommunication and stakeholder management
Nice to have:KYC / compliance familiarity

Benefits

  • competitive pay
  • generous time off
  • ample parental and wellness leave
  • healthcare
  • retirement savings program
Last updated Sep 17, 2026. Interested? Apply on the company site.

About Twilio

Twilio platform for communications and programmable APIs across messaging, voice, video, and AI-enabled workflows.

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