Facilities Lead, Southeast
MiamiFull-timePosted 1mo ago
About the role
Neko Health seeks a Facilities Lead for the Southeast region to stand up and manage multi-site clinic operations, focusing on vendor programs, preventive maintenance, and ensuring facilities meet brand standards. This on-site role in Miami oversees openings, regional facility performance, budget, and emergency response.
Responsibilities
- Stand up vendor programs and preventive maintenance schedules for new clinic locations as they are turned over from Construction.
- Walk new sites with construction partners ahead of opening, confirming systems, equipment, and finishes are ready to hand off.
- Manage vendor and contractor performance across multiple locations, holding each site to the same high standard.
- Source and negotiate vendor contracts directly for some service categories, and execute against centrally negotiated agreements for others, across trades including HVAC, electrical, plumbing, janitorial, elevators, fire and life safety, medical waste, routine waste, pest control, and security guards.
- Conduct routine audits of open clinics to confirm they meet Neko brand standards.
- Utilize a CMMS platform to track repairs and maintenance activity for all sites within a defined region.
- Own the facilities budget for your portfolio and report on monthly spend: what was spent, why, and how it compares to plan.
- Work directly with landlords and property managers at each site to stay compliant with lease terms.
- Review and understand lease language on repairs and maintenance for every site in your portfolio, so responsibility for a given fix is clear before it becomes a dispute.
- Our clinic teams are our customer: respond to their facilities needs with the same care Neko asks them to bring to our members.
- Act as point of escalation for facilities issues across the portfolio, resolving directly or routing to the correct service partner, landlord, or warranty holder.
- Be available to support clinics through emergencies as they happen, including nights and weekends.
Qualifications
- 5-8 years of hands-on facilities management experience across multiple sites, with direct responsibility for hard services, soft services, and health and safety.
- Working technical knowledge of mechanical, electrical, and building systems, enough to assess contractor work and make sound maintenance decisions without deferring every call.
- Comfortable reading construction drawings and specs - floor plans, MEP, finish scheduled, and submittals.
- Experience managing vendor and contractor relationships directly: sourcing and negotiating some contracts, and managing performance against agreements already in place for others.
- Comfortable working with a CMMS or similar facilities platform for logging, tracking, and closing out work across many locations at once.
- Practical experience with health and safety programs: inspections, incident response, and compliance with local and federal requirements.
- Based in or willing to relocate to Miami-Dade or Broward County, with the ability to be on site multiple times per week and respond in person on short notice. Willing to travel outside the region 10-25% of the time to support other clinic openings as needed.
- Strong proactive communication skills, able to work independently across a distributed portfolio.
- Be able to operate in a rapidly moving environment. This means wearing multiple hats for short periods of time as the business evolves.
- Experience owning a facilities budget and reporting on monthly spend.
- Experience working with landlords or property managers, including reading lease language closely enough to know who owns a given repair.
- A genuine customer service mindset toward front line teams, and willingness to be available for site emergencies outside standard business hours, including nights and weekends.
Last updated Oct 23, 2026. Interested? Apply on the company site.
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