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Director of Operations

Campus.edu· Operations
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Hybrid (Campus NYC)Full-timePosted 1mo ago

About the role

Director of Operations role to support and scale critical operational areas at Campus, with initial focus on Financial Aid and the student financial experience, building scalable processes and tech-enabled solutions.

Responsibilities

  • Partner with Financial Aid leadership and key stakeholders to keep critical student-facing operations running smoothly.
  • Serve as a strategic advisor to the COO on operational risks, opportunities, and resource planning.
  • Support critical processes such as aid applications, disbursements, billing, refunds, and payment plans — ensuring accuracy, timeliness, and compliance.
  • Improve workflows and design scalable processes that increase efficiency and quality.
  • Create and maintain SOPs that keep cross-functional teams aligned and consistent in how student-facing processes are executed.
  • Partner with Product/Eng to roll out tech solutions that streamline operations and improve the student experience.
  • Establish performance metrics and dashboards to monitor progress, identify issues early, and continuously improve service.
  • Flex into new operational areas over time as Campus continues to scale.

Qualifications

  • 8+ years of progressive operations leadership experience, with a track record of improving or building processes in complex organizations.
  • Strong people management skills with the ability to coach, mentor, and inspire high-performing teams.
  • Exceptional problem-solving and analytical skills, with a bias toward action and measurable results.
  • Experience implementing technology-driven process improvements.
  • Strong project management skills, with the ability to juggle multiple priorities in a fast-paced environment.
  • Excellent communication and stakeholder management skills.
  • Bachelor’s degree required; advanced degree a plus.

Benefits

  • A compensation package that includes a base salary $170,000 - $190,000 + equity grant
  • Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary will be localized.
  • Medical Insurance + free Dental and Vision Insurance
  • 401(k) match
  • Fertility benefits via Carrot
  • Flexible Time Away + paid holidays
  • In-office lunches for our NY Office (dog friendly)
  • Flexible working hours & a hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
  • Social events - happy hours, birthday celebrations, holiday parties, & more!
  • Opportunity to make an impact – you’ll be an integral player in bringing our vision to life
Last updated Sep 13, 2026. Interested? Apply on the company site.

About Campus.edu

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