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Student Success Coach

Campus.edu· Student Success
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Hybrid (Campus Atlanta)$47k - $56k + equityFull-timePosted 2w ago

About the role

Student Success Coach at Campus focuses on guiding and supporting students throughout their journey, balancing care with accountability, and managing a caseload to help students connect daily activities to long-term goals.

Responsibilities

  • Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach
  • Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable
  • Coach students through personal, academic, and motivational challenges, demonstrating empathy while helping students stay accountable for their own progress
  • Help students break down big goals into actionable next steps
  • Track progress using various dashboards
  • Complete forms (e.g., deferrals, withdrawals) and document notes clearly and consistently
  • Balance a caseload of 50-75 students, triaging by risk and term
  • Collaborate with Admissions and Onboarding teams to clarify handoffs and student context
  • Adjust quickly to changing tools, processes, or term-based priorities

Qualifications

  • Bachelor's degree
  • Strong organizational and caseload management skills, including clear documentation, proactive prioritization, and effective use of tools to manage follow-up and track student/customer progress
  • Ability to build relationships and navigate emotionally sensitive conversations with professionalism and clarity
  • Proven ability to manage a high volume of outreach and follow-up
  • In-office attendance three days per week (Tuesday–Thursday) as an essential function; remote work available Monday and Friday

Skills

Required:Empathic communicationCaseload managementOrganization and documentation

Benefits

  • Medical, dental, and vision insurance
  • 401(k) match
  • Fertility benefits via Carrot
  • Hybrid work schedule (Monday & Friday remote; Tuesday-Thursday in-office)
  • Flexible Time Away + paid holidays
  • In-office lunches for the Atlanta office
  • Social events - happy hours, birthday celebrations, holiday parties, & more
  • Opportunity to make an impact – integral player in bringing the vision to life
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Campus.edu

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