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IT Support Specialist

Campus.edu· Student Technology Support
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Hybrid (Campus Phoenix)$47k - $56kFull-timePosted 2w ago

About the role

Remote IT support role focused on providing remote and hybrid technical assistance to students, faculty, and internal staff, including device troubleshooting, MDM account management, and refurbishing returned equipment for redeployment. Role will transition from remote to hybrid and requires Phoenix, AZ area eligibility.

Responsibilities

  • Provide remote technical support for students and faculty across multiple channels
  • Troubleshoot devices (laptops, internet hotspots) and web applications; manage browser permissions
  • Support device management and account provisioning across platforms
  • Order and manage replacement devices; refurbish returned equipment for redeployment
  • Collaborate with Admissions, Student Success, and Onboarding to improve the student experience
  • Identify patterns in support tickets and create proactive solutions and documentation

Qualifications

  • At least 2 years of customer-facing technical support experience
  • Hands-on experience with Google Workspace, Chrome OS, and Windows 10/11 troubleshooting
  • Understanding of home Wi-Fi and ISP troubleshooting, including cellular hotspot diagnostics
  • Experience with Zendesk, Kustomer, Salesforce, or similar ticketing systems
  • Empathetic, patient, and de-escalation skills
  • Adaptable to startup environment and ambiguity
  • Willingness to work a flexible schedule, including occasional evenings and weekends
  • Remote position based in Phoenix, AZ with eligibility for hybrid schedule

Skills

Required:Technical translationGoogle WorkspaceChrome OSWindows 10/11Wi-Fi / ISP troubleshooting

Benefits

  • Base salary $47,000 - $56,000 + equity grant
  • Medical Insurance + free Dental and Vision Insurance
  • 401(k) match
  • Fertility benefits via Carrot
  • Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
  • Flexible Time Away + paid holidays
  • Social events (happy hours, birthday celebrations, holiday parties, & more)
  • Opportunity to impact Campus mission and growth
Last updated Oct 18, 2026. Interested? Apply on the company site.

About Campus.edu

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