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Sr. Director of Web Strategy & Experience

Gong· Digital
Apply on company site
San Francisco, CA$217k - $290kfull-timePosted 1mo ago

About the role

Senior leadership role responsible for strategy, design, and performance of Gong's flagship corporate website (gong.io). Owns cross-functional web initiatives at the intersection of brand, product marketing, CRO, and web engineering; builds and develops the web team to deliver a world-class digital storefront that drives pipeline and enhances user experience.

Responsibilities

  • Vision & Strategy: Define and execute the roadmap for gong.io, ensuring alignment with corporate messaging, brand identity, and GTM strategy.
  • Cross-Functional Execution: Orchestrate content, brand design, web engineering, and AEO to operate in lockstep, shipping high-impact updates with high velocity.
  • Conversion & Performance: Drive CRO programs, continuous A/B testing, personalization, and web analytics to optimize funnel conversion and pipeline generation.
  • UX & Design Excellence: Maintain world-class design fidelity, site responsiveness, accessibility, and micro-interactions across desktop and mobile.
  • Technical Infrastructure: Partner with web development and IT to ensure optimal CMS architecture, page load speed, AEO technical health, and security standards.
  • Team Leadership & Development: Hire, develop, and retain a high-performing pod of designers, developers, and content producers; build bench strength for future growth and establish a culture of craft, ownership, and accountability.
  • Lead Through Ambiguity: Navigate competing priorities across brand, growth, and engineering stakeholders, maintaining team clarity and momentum even when direction is still being shaped upstream.

Qualifications

  • 12+ years leading high-growth enterprise B2B website strategy, digital marketing, or web product management
  • 5-8+ years directly managing designers, developers, or content teams
  • Proven track record managing modern WebOps stacks (CMS architectures, personalization tools, and analytics)
  • Deep understanding of high-converting B2B SaaS web journeys, positioning, and CRO
  • Demonstrated ability to manage a cross-functional pod of designers, developers, and copywriters; track record of developing team members into stronger individual contributors or future leaders
  • Experience building or scaling a web/digital team from the ground up, including defining roles, workflows, and hiring plans

Skills

Required:Website strategy and governanceCross-functional leadershipConversion rate optimization (CRO)

Benefits

  • Medical, dental, and vision plans
  • Wellbeing Fund (wellness stipend)
  • Mental Health benefits with therapy and coaching
  • 401(k) program
  • Education & learning stipend
  • Flexible vacation
  • Paid parental leave
  • Company-wide recharge days
  • Work from home stipend
Last updated Aug 30, 2026. Interested? Apply on the company site.
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About Gong

Gong Revenue AI OS helps your entire GTM organization win. Drive growth with multimodal revenue signal processing, specialized AI agents, and purpose-built applications.

AIAI agents for revenue teamsAI-powered revenue signalsGong AgentsGong CollectiveGong EnableGong EngageGong Forecast
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