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Director, Institutional Onboarding

Polymarket· Operations
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New YorkFull-timePosted 1mo ago

About the role

Role leading the end-to-end institutional onboarding process for Polymarket, owning workflows, coordinating with legal/compliance, and serving as the primary face to sophisticated institutional traders.

Responsibilities

  • Own the end-to-end institutional onboarding process, from initial outreach and documentation collection through account activation and first trade
  • Design and implement scalable onboarding workflows that reduce time-to-live for new institutional accounts without sacrificing compliance requirements
  • Serve as the primary point of contact for institutional clients during onboarding, setting clear expectations and keeping deals moving
  • Coordinate with legal, compliance, and product teams to resolve blockers, negotiate documentation requirements, and ensure institutional accounts meet all necessary standards
  • Build and maintain a pipeline of institutional prospects moving through onboarding, and report on status, conversion rates, and bottlenecks to leadership
  • Identify patterns in where onboarding slows down and fix them — whether that means updating internal processes, improving documentation, or escalating product gaps
  • Work with the broader operations and growth teams to define what institutional success looks like post-onboarding and ensure a clean handoff

Qualifications

  • 7+ years of experience in financial services, with meaningful time spent in client onboarding, institutional sales support, or operations at a bank, brokerage, exchange, or fintech
  • Deep familiarity with KYC, KYB, and AML processes and the ability to navigate them without constant hand-holding from legal or compliance
  • Proven track record of owning a client-facing process end-to-end, not just executing tasks within someone else's system
  • Strong organizational skills with the ability to manage multiple institutional onboardings simultaneously without anything falling through the cracks
  • Comfortable working in ambiguity — this role requires building structure where little exists today
  • Clear, direct communicator who can represent Polymarket credibly to sophisticated financial counterparties
  • (Plus) Experience at a crypto exchange, prediction market, or other alternative trading platform
  • (Plus) Familiarity with CFTC-regulated entities and the documentation requirements specific to derivatives or swaps trading
  • (Plus) Experience hiring and managing a small operations or onboarding team

Skills

Required:Institutional onboarding

Benefits

  • Competitive salary & equity
  • Unlimited PTO
  • Full Health, Vision, & Dental coverage
  • 401k match
  • Hardware setup: new MacBook Pro, big display, & accessories
Last updated Sep 27, 2026. Interested? Apply on the company site.

About Polymarket

Polymarket | The World's Largest Prediction Market™

Polymarket is the world's largest prediction market, allowing you to stay informed and profit from your knowledge by trading on future events across various topics.

BTC Up or DownBitcoinEconomyEsportsGeopoliticsMarketsPrediction MarketSoccer
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