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Product Specialist

Juicebox· Customer Success
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London, UK£75k - £95kFull-timePosted 1mo ago

About the role

Founder-level London-based Product Specialist role at Juicebox, focused on customer support, product quality, and cross-functional collaboration with engineering and product to resolve issues and scale a world-class CS organization at a fast-growing AI SaaS company.

Responsibilities

  • Respond to incoming support tickets and product questions (Pylon, Slack, email)
  • Investigate live issues, replicate bugs, and gather technical details
  • Create well-scoped bug reports with context, repro steps, and priority guidance
  • Partner with engineering and product to coordinate resolution and track progress
  • Follow up with users once fixes or workarounds are in place
  • Maintain clean documentation, internal tools, and support workflows (Linear, Notion, etc.)
  • Spot recurring themes in feedback and flag insights to product leadership

Qualifications

  • Have 2–4+ years of experience in support engineering, product ops, customer success, customer experience or customer support at a SaaS company
  • Are a clear and calm communicator, with high empathy especially when customers are blocked
  • Are curious and scrappy -- you dig into bugs, run tests, and clarify edge cases
  • Works well with fast context switching and works with speed and multi-threaded
  • Can balance fast response times with thoughtful root cause analysis
  • Are organized, proactive, and comfortable coordinating across functions
  • Are based in London or open to relocating (in-office 5 days/week)

Skills

Required:support engineeringbug triage and reproductioncross-functional collaborationcommunication and empathy

Benefits

  • Top-of-market compensation with meaningful equity
  • Daily meals provided: breakfast catering, lunch via DoorDash corporate, dinner after 7pm
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Juicebox

AI-powered talent sourcing for recruiters

In the past decade, the recruiting industry has not had any innovation. AI has created an opportunity to disrupt it through software that can reason and take actions. Juicebox is an AI-powered recruiting platform. We build agentic workflows to identify, assess, and engage the best talent. We’ve grown to 7 figures in revenue with 20% monthly growth. We have 500+ customers including Patreon, Replit, and leading AI labs.

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