Senior Account Manager - Partnerships
About the role
Senior Account Manager focused on partnerships at Verse Medical, owning the full commercial relationship with key DME supplier partners, negotiating terms, training partners, and ensuring timely delivery to patients in a hybrid New York City setting.
Responsibilities
- Own a portfolio of Verse Partners, including training new partners on their partnership obligations, our processes, and our software platform.
- Negotiate partnership terms with new and existing partners, balancing partner priorities with reliable delivery for patients.
- Hold partners accountable to SLA terms day-to-day, including regular outreach to get partners to quickly accept and deliver orders, and maintenance of service quality data dashboards.
- Build and maintain strong, long-term partner relationships, ensuring alignment and mutual success. Coach and exit underperforming partners when necessary.
- Surface partner feedback and suggest improvements to our software platform and processes based on partner experience.
- Work cross-functionally with Operations, Strategy & Ops, and Go-To-Market counterparts to resolve partner issues and help roll out process improvements.
Qualifications
- 2-5+ years in a fast-paced, customer-facing account management role, ideally with some exposure to negotiating commercial terms.
- Excellent external communication, relationship-building, and negotiation skills.
- Comfort working in a high-volume, phone-driven environment; frequent daily outreach to partners.
- Experience training external stakeholders on new processes, tools, or platforms.
- Confidence having direct conversations with underperforming partners, with judgment for coaching vs. ending a partner relationship.
- Highly organized and detail-oriented; able to manage multiple partner accounts and competing priorities.
- Ability to interpret performance data and SLA metrics to inform negotiations and performance conversations.
Skills
Benefits
- Comprehensive Health & Wellness: 100% of health insurance premium covered and dental/vision plans for dependents.
- Plan for the Future: 401(k) plan (no company match currently).
- Career Growth: Opportunities for rapid career advancement.
About Verse Medical
Software platform for in-home healthcare
As healthcare costs have increased, the patient's home has become incredibly important as a site of care. Yet, patients recovering at home are highly underserved. Patients can only get better at home if they receive the high-quality care that they need reliably. The existing in-home care process involves patchwork of different vendors, all connected through faxes by nurses. We're building modern, robust software that solves this challenge and brings this market online.
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