EMEA Recruiter
Serval· Talent
London£75k - £125kFull-timePosted 1mo ago
About the role
Serval’s first EMEA Talent Partner responsible for building and owning recruiting across the EMEA region from scratch, handling both technical and go-to-market roles in a fast-paced, early-stage environment.
Responsibilities
- Design and Execute PS Hiring Strategy: Build sourcing plans and run full-cycle recruiting across Implementation Consultant, PS leadership, and specialist delivery roles
- Partner with Leadership: Collaborate with PS hiring managers and the Head of Talent to forecast headcount, define ideal candidate profiles, and prioritize hiring needs as the org takes shape
- Own the Candidate Experience: Deliver an exceptional experience from first touch to offer acceptance, particularly given how senior and consultative the candidate pool is
- Develop Scalable Recruiting Systems: Build the processes, interview loops, and scorecards that don't yet exist for this function, since there's no established PS playbook to inherit
- Drive Outbound Sourcing: Build pipelines from enterprise implementation and delivery talent at companies like ServiceNow, Salesforce, and their ecosystem of delivery partners
- Influence Employer Brand: Partner with Marketing to craft authentic messaging that attracts candidates with real enterprise delivery experience
- Track and Report Metrics: Analyze pipeline velocity, conversion rates, and time-to-hire to improve efficiency and hiring quality
- Collaborate Cross-Functionally: Align with Sales and Recruiting peers to ensure consistent bar-raising and a clean handoff at the deal-to-delivery stage
Qualifications
- 3+ years of recruiting experience, with direct experience hiring Professional Services, Solutions Consulting, Sales Engineering, Implementation, or Customer Success roles at a B2B SaaS company
- Demonstrated success recruiting for enterprise motions specifically, not high-volume SMB or PLG hiring
- Strong understanding of enterprise SaaS delivery and implementation work, and the ability to assess a candidate's real delivery experience versus a rehearsed story
- Data-driven mindset: adept at using recruiting metrics to inform prioritization and process improvements
- Excellent communication and storytelling skills, with the ability to convey Serval's mission and value proposition to a candidate population that gets pitched constantly
- High agency and adaptability: comfortable building process where none exists, in a fast-moving, early-stage environment
- Based in or willing to work from our San Francisco HQ, 5 days/week.
Skills
Required:RecruitingStakeholder managementSourcingCommunication
Benefits
- Meaningful early-stage equity
- Comprehensive health coverage
- Flexible PTO
- Daily lunches and snacks
- onsite gym access
- Regular team events and offsites
Last updated Sep 2, 2026. Interested? Apply on the company site.
About Serval
AI Agents for IT
Serval is the AI-native ITSM for modern teams. Use natural language to automate routine tasks and resolve help desk requests.
AI guidanceIT operationsITSMai-agents-and-applicationsautomationhelpdeskknowledge basesecurity
More open roles at Serval
- Talent and People Operations Generalist1w agoSan Francisco · Talent
- Solutions Engineer, Enterprise1w agoSan Francisco, New York +1 more · Sales
- Head of Associate AE3w agoSan Francisco · Sales
- Security Engineer, Detection and Response3w agoSan Francisco · Engineering
- Field Marketing Manager3w agoNew York, Austin · Marketing