GTM Strategy & Operations Manager, Post-Sales
Hybrid (San Francisco)$153k - $189kFull-timePosted 1mo ago
About the role
GTM Strategy & Operations Manager focused on post-sales, partnering with Customer Success to own operating rhythms, models, and metrics that drive retention and growth across the customer base.
Responsibilities
- Own post-sales operations for the org: Lead day-to-day operations and long-term planning, including book design and rebalancing, segmentation, metrics, reporting, and "whatever it takes."
- Act as a strategic thought partner: Be the go-to partner for post-sales leadership and execs - solving complex problems, framing key decisions, and bringing structure to ambiguity.
- Drive GTM cadence and accountability: Run the operating rhythm - owning book reviews, renewal forecast calls, at-risk and churn reviews, QBRs, and leadership syncs; push velocity, track outcomes, and ensure meetings drive impact.
- Lead cross-functional execution: Work across Sales, Marketing, CS, Product, and Finance to drive strategic initiatives forward and ensure alignment across teams.
- Build with data: Use SQL, spreadsheets, and BI tools to structure analysis, validate assumptions, and uncover insights that improve GTM execution and drive growth.
- Own special projects: Build renewal forecast processes and redefine health score systems, among other high-impact initiatives.
Qualifications
- 8+ years of experience in customer success/post-sale operations, sales strategy, revenue operations, consulting, investing, or similar high-performance environment.
- Strong analytical and modeling skills; fluent in Excel/Sheets and able to write SQL or willing to learn.
- Deep understanding of the post-sale customer lifecycle and SaaS business models, with metrics for retention and expansion (NRR, GRR, churn), health and CSM/Solutions coverage models, and velocity to value.
- Experience with RevOps systems like Salesforce, Gong, Superset and others.
- Excellent written and verbal communication; ability to structure thinking, write concise memos, and present to executives.
- Attention to detail and quality, ability to handle edge cases.
- High bias for action with ability to move fast and navigate tradeoffs.
- Technically inclined and comfortable with Salesforce Flows, rules, and data stitching across systems.
- Collaborative mindset; able to drive alignment across stakeholders.
- Proven operator with experience managing large, ambiguous projects that require strategic thinking and tactical execution.
Benefits
- Start-up equity
- Full health, vision & dental coverage
- Catered lunches & dinners for SF or NY employees
- Commuter benefit
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
- 401k plan
Last updated Sep 2, 2026. Interested? Apply on the company site.
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