GTM Strategy & Operations Manager, Post-Sales
Hybrid (San Francisco), Hybrid (New York City)$153k - $189kFull-timePosted 1mo ago
About the role
GTM Strategy & Operations Manager for Zip’s post-sales organization, owning operating rhythms, models, and metrics to drive Customer Success coverage, retention, and growth in a hybrid, post-sales environment.
Responsibilities
- Own post-sales operations for the org: lead day-to-day operations and long-term planning, including book design and rebalancing, segmentation, metrics, reporting, and "whatever it takes."
- Act as a strategic thought partner: be the go-to partner for post-sales leadership and execs - solving complex problems, framing key decisions, and bringing structure to ambiguity.
- Drive GTM cadence and accountability: run the operating rhythm - owning book reviews, renewal forecast calls, at-risk and churn reviews, QBRs, and leadership syncs; push velocity, track outcomes, and ensure meetings drive impact.
- Lead cross-functional execution: work across Sales, Marketing, CS, Product, and Finance to drive strategic initiatives forward and ensure alignment across teams.
- Build with data: use SQL, spreadsheets, and BI tools to structure analysis, validate assumptions, and uncover insights that improve GTM execution and drive growth.
- Own special projects: renewals forecast process, health score system, and other high-impact workstreams.
Qualifications
- 8+ years of experience in customer success/post-sale operations, sales strategy, revenue operations, consulting, investing, or similar high-performance environment.
- Strong analytical and modeling skills - fluent in Excel/Sheets and ability to write SQL or willingness to learn.
- Deep understanding of the post-sale customer lifecycle and SaaS business models, retention and expansion metrics (NRR, GRR, churn), account health and CSM/Solutions coverage models, and time-to-value velocity.
- Experience with RevOps systems like Salesforce, Gong, Superset and others.
- Excellent written and verbal communication; ability to structure thinking, write concise memos, and present to executives.
- Attention to detail and high quality standards.
- High bias for action, ability to move fast and navigate blockers.
- Technically inclined with Salesforce Flows, validation rules, and cross-system data stitching.
- Collaborative mindset with ability to drive alignment across stakeholders.
- Proven operator managing large, ambiguous projects requiring strategic thinking and tactical execution.
Skills
Required:Post-Sales OperationsSQLExcel/Google SheetsStakeholder ManagementCommunication
Benefits
- Start-up equity
- Full health, vision & dental coverage
- Catered lunches & dinners for SF or NY employees
- Commuter benefit
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
- 401k plan
Last updated Sep 2, 2026. Interested? Apply on the company site.
More open roles at Zip
- Senior Account Manager4d agoHybrid (San Francisco) · Sales
- Strategic Account Executive4d agoRemote · Sales
- Senior Director, Commercial Sales4d agoHybrid (London) · Sales
- Senior Customer Success Manager - Technical Account Manager4d agoRemote · Customer Success
- Solutions Director1w agoHybrid (San Francisco), Hybrid (New York City) · Solutions