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Senior Support Engineer

Luminai
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Hybrid (San Francisco, CA / New York, NY)$110k - $160kFull-timePosted 1mo ago

About the role

Senior Support Engineer focusing on production operations at Luminai, an AI platform for Health System Operations. Role involves owning, maintaining, and improving customer workflows in steady-state production across enterprise health systems.

Responsibilities

  • Own ongoing support and maintenance for production workflows once they move out of active development
  • Triage and resolve escalations, looping in engineering only when a fix requires it
  • Make small improvements and fixes directly, without requiring a full rebuild from the original engineering team
  • Build deep working knowledge of our most complex customer environments to ensure nothing is lost in handoff
  • Collaborate closely with Forward Deployed Engineers and product to flag patterns or recurring issues that point to bigger gaps
  • Communicate clearly and consistently with customers on the status of issues and fixes

Qualifications

  • Proven track record of owning and resolving technical issues in a production environment
  • Solid fundamentals in software engineering, with enough fluency to read code and make small fixes yourself
  • Strong communication skills and an ability to earn trust working closely with engineers day to day
  • Attention to detail and a first-principles approach to diagnosing issues in complex, real world systems
  • Experience supporting software in a customer facing, mission critical setting

Skills

Required:Production supportCode reading / small fixesCommunication
Last updated Sep 9, 2026. Interested? Apply on the company site.
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About Luminai

Luminai helps automate repetitive manual work away from your mission…

Luminai helps automate repetitive manual work away from your mission critical business processes. We're serving customers across insurance, healthcare, financial services, and more. Visit our website and see our customer case studies below: https://luminai.com Grateful to be backed by General Catalyst, Craft Ventures, Y Combinator, Moxxie Ventures, Caffeinated Capital, Unshackled Ventures, Scribble Ventures, Shrug Capital, Underscore VC, Weekend Fund, Liquid 2 Ventures, Nikhil Basu Trivedi, Yuri Sagalov, Chris Golda, Basement Fund, the founders and CEOs of Dropbox, Flexport, Notion, Deel, Front, Ramp, Coda, Rappi, Twitch, Lever, Algolia, Thredup, Pagerduty, Sendbird, the COO's of Stitchfix/Rippling, and the former heads of product of Twitter, Instagram, and Uber. We’ve raised $20 million till date. We’re hiring across all roles!

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