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Service Writer

CSC Generation· MotoSport Dealership - Roanoke, VA
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Roanoke, VA$15 - $17 + bonusFull-timePosted 1mo ago

About the role

Service Writer responsible for bridging customers and the service team, translating rider concerns into actionable repair orders, managing repair orders, warranties, and maintaining service documentation at a Roanoke powersports dealership.

Responsibilities

  • Greet customers, listen to their concerns, and translate performance issues into clear repair orders for technicians.
  • Open, manage, and close repair orders under the direction of the Service Manager, ensuring all charges are posted accurately and on time.
  • Drive service department sales and profitability through effective upselling of parts, labor, and accessories.
  • Handle warranty validation and claims coverage, including computation, submission, and follow-up.
  • Schedule service appointments and maintain timely communication with customers throughout the repair process.
  • Address and resolve customer complaints, track comebacks, and ensure issues are corrected to the customer's and dealership's satisfaction.
  • Maintain accurate service records, update customer profiles, and keep the service library current with bulletins, manuals, and related materials.
  • Assemble equipment and merchandise offered for sale, and safely operate all equipment sold by the dealership.
  • Maintain a clean, safe work area and follow all safety rules and regulations.

Qualifications

  • High school diploma or GED equivalent.
  • Experience working in a service department or dealership environment.
  • Strong communication and customer service skills with an outgoing, approachable personality.
  • Ability to speak knowledgeably with customers about parts, repairs, and what is happening with their equipment.
  • Demonstrated comfort with upselling services and products.
  • Mechanical or technical competency with an understanding of industry terminology.
  • Valid unrestricted driver's license.
  • Experience with common dealership or point-of-sale computer systems and general computer proficiency.
  • Strong organizational skills and ability to manage multiple repair orders simultaneously.
  • Ability to lift up to 100 lbs and stand for the majority of the workday.
  • May be required to push and/or balance a 600 lb+ recreational vehicle.

Skills

Required:Customer service and communicationRepair order managementUpselling / revenue generationWarranty processingTechnical/mechanical aptitude

Benefits

  • Paid time off policies
  • 401(k) match
  • medical/dental/vision and a variety of supplemental policies
  • employee discounts across our portfolio of brands
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About CSC Generation

AI Native Retail Future: Commerce AGI

CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.

retailautomationAIdataplatformsmergers and acquisitions
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