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Store Floor Lead, Interim (Sur La Table)

CSC Generation· Stores
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Hybrid (Glendale, CA)$19.31/hr - $20.54/hrPart-timePosted 1mo ago

About the role

Store Floor Lead, Interim at Sur La Table leads in-store operations and customer experience as Manager on Duty, supporting the GM/SM to achieve sales and operational goals and uphold the #bestincenter standard.

Responsibilities

  • Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
  • Provide in-the-moment coaching and feedback to elevate performance and team engagement; communicate performance issues to the General Manager/Store Manager.
  • Support onboarding, training, and development of new associates.
  • Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
  • Maintain product expertise and engage in training; proactively seek additional resources.
  • Lead a customer-focused, Guest Obsessed culture and address customer concerns to maintain satisfaction and loyalty.
  • Support achievement of store sales goals through effective customer engagement and team motivation.
  • Identify customer needs and offer relevant solutions to maximize selling opportunities.
  • Consistently meet or exceed monthly sales goals; contribute to store revenue; evaluate performance via KPIs such as sales volume, AOV, and conversion rates.
  • Direct employees to ensure appropriate stock levels and merchandising according to visual standards.
  • Complete inventory transactions (receiving, MOS, RARs).
  • Adhere to wage and hour laws; accurately record time worked per policy.
  • Communicate and enforce all SLT policies and SOPs.

Qualifications

  • Must be 21 years of age or older at the time of employment.
  • 1 year of retail management experience, preferably in a specialty or culinary retail environment.
  • Strong leadership skills with ability to inspire, develop, and retain a high performing team.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Passion for community engagement and providing exceptional customer experiences.
  • Proficiency in Microsoft Office and retail management systems preferred.

Skills

Required:LeadershipCoaching & developmentCustomer serviceSales optimizationTime management & compliance
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About CSC Generation

AI Native Retail Future: Commerce AGI

CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.

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