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Director of Operations - Opening Team!

Level99· Venue Operations / Leadership
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Hybrid (Paramus, NJ)$125k - $150kFull-timePosted 1mo ago

About the role

Director of Operations for Level99 Paramus, NJ opening, overseeing daily operations of the full-service bar and entertainment venue (40,000+ sq ft) and leading a 100+ member team to deliver best-in-class hospitality and financial performance for ~300,000 guests per year.

Responsibilities

  • Lead, direct and manage all aspects of day-to-day venue operations including ensuring a customer-first experience and developing / managing all team members (scheduling, compliance, standards/performance, and policies).
  • Lead the management and improvement of the financial performance of the unit executing a cadence of daily, weekly, and period-frequency projects ensuring operating standards are maintained concurrently (eg sales forecasting, scheduling, inventory, local vendor relations, etc)
  • Ensure best-in-class hospitality experience and team member satisfaction.
  • Monitor and develop team member performance, particularly the leadership team, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
  • Recruit, hire and train team members, overseeing the success and development of 100+ individuals at the venue.
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
  • Support the development and lead the execution of the Level99 operations playbook, ensuring standards are consistently upheld across venues.
  • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies and communicate learnings across the organization for consistency and best-in-class operations.
  • Travel (as necessary) between venues and to the Support Center to enhance overall team collaboration, leverage learnings and best practices, and drive the overall success of Level99 Garden State Plaza in Paramus, NJ.
  • Other duties, as assigned

Qualifications

  • Minimum 15 years of progressive growth in the hotel, entertainment, or food & beverage industries
  • Multi-unit operations, or multi-discipline (within a single, large format unit), experience
  • Deep knowledge of hospitality, entertainment, or bar operating systems including sales forecasting, labor management & scheduling, COGS reporting, invoice management, reservation management, and more
  • Strong guest-facing communication and service recovery skills
  • Team-first attitude and ability to successfully communicate across all levels of the organization
  • Exceptional verbal, written, and interpersonal skills
  • Requires strong computer skills and proficiency in Google Suite and/or Microsoft Office specifically Word, Excel, & PowerPoint
  • Ability to work a flexible schedule including days, nights, weekends and holidays; emergency responsiveness
  • Able to work ten hour-plus shifts and stand, sit, squat or walk for extended periods; able to lift up to 50 pounds
  • Outstanding organizational and administrative skills with attention to detail
  • Ability to promote positive, fair, and ethical relations with all team members as a Level99 ambassador
  • Compassionate, empathetic, humble, respectful, and kind with high emotional intelligence
  • Valid driver’s license and reliable car
  • Ability to train on-site out-of-state at an existing location.

Skills

Required:Operational leadershipFinancial managementPeople managementCommunicationTechnology literacy

Benefits

  • Health insurance options, including PPO and HMO plans
  • Dental plan
  • Vision plan
  • Life coverage
  • Accidental death & dismemberment coverage (AD&D)
  • Short & long term disability
  • Teladoc service
  • PrePaid legal coverage
  • Identity theft coverage
  • 401(k) - Roth or Traditional
  • Hybrid schedule
  • Free admission to Level99 attractions and other incidental perks
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Level99

A first-of-its-kind destination for adults featuring real-world, interactive social gaming with over 50 physical and mental challenges set in artistic environments.

A first-of-its-kind destination for adults featuring real-world, interactive social gaming with over 50 physical and mental challenges set in artistic environments.

Company profileWebsite

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