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Senior Customer Engineer, Digital Native Business, Indonesia

Cloudflare· Solution Engineering
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Hybrid (Indonesia)full-timePosted 1mo ago

About the role

Senior Customer Engineer focused on technical go-to-market, acting as a trusted technical advisor and primary architect for enterprise customers across Indonesia, bridging technical strategy and business value from pre-sales through onboarding, deployment, and expansion. Hybrid role with travel, reporting to a Customer Engineering Leader.

Responsibilities

  • Technical Validation: lead technical deep-dive discovery with Account Executives, capture business requirements, map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures; define scopes, success criteria, and PoC/Technical Validation plans; deliver tailored presentations, diagrams, and demonstrations; address objections and security/compliance questions; determine deployment strategy as part of proposals.
  • Customer Adoption & Value Realization: oversee technical onboarding and implementation (not hands-on execution); design migration/onboarding blueprints (e.g. DNS migrations, Zero Trust rollouts, WAF tuning); lead customer engineering teams through configuration best practices; partner with AEs on discovery, demos, onboarding, health, risk, and expansion; monitor health scores and telemetry to ensure value delivery.
  • Commercial Accountability & Expansion: carry a variable quota tied to new business and/or account growth; ensure platform adoption, revenue retention, identify cross-sell/up-sell opportunities; lead technical QBRs translating platform capabilities to ROI for executives.
  • Trusted Advisory: maintain deep relationships with stakeholders through onboarding, maturity, renewal, and expansion; provide architecture, AI control layer, security posture guidance; identify deployment risks early and propose remediation strategies.
  • AI Orchestration & Workflow Automation: leverage AI agents, LLMs, and internal platforms to automate routine tasks (RFP responses, sandbox provisioning, basic telemetry, documentation); reclaim time for strategic advisory.
  • Education & Enablement: collaborate with Enablement Team to design and govern technical resources; create SOPs, architectural best practices, and technical guides to raise technical baseline across the organization.

Qualifications

  • 7+ years of experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer)
  • Architectural mindset with ability to white-board and articulate complex enterprise network and security architectures
  • Consultative & advisory skills with ability to translate technical concepts into business outcomes for both engineers and C-level executives
  • Commercial mindset with experience in quota-carrying or revenue-aligned environments and SaaS metrics
  • Excellent communication and stakeholder management skills; capable of bridging deep technical details with high-level business strategy
  • Technical breadth with depth in at least four areas: Internet fundamentals (OSI layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), TLS), Security (WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, SASE), Performance (speed, latency, caching, streaming, HTTP/2, TLS 1.3), AI Proficiency (prompt engineering, AI-assisted scripting, LLM usage, workflow automation), Coding/Scripting (Python, JavaScript, Bash, Lua, Go), Developer Platform Fluency (REST/GraphQL APIs, SDKs, webhooks, IaC, CI/CD, observability)

Skills

Required:Technical deep-dive discoverySolution architecturePre-sales & PoC planningCustomer onboarding & enablementExecutive communicationQuota/corporate accountability

Benefits

  • Competitive base salary
  • Variable compensation tied to full-lifecycle commercial targets (new business, adoption milestones, expansion)
Last updated Sep 30, 2026. Interested? Apply on the company site.

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