← All roles

Senior Customer Engineer, Digital Native Business (Singapore)

Cloudflare· Solution Engineering
Apply on company site
Hybrid (Singapore)full-timePosted 1mo ago

About the role

Senior CE responsible for technical go-to-market, acting as a trusted advisor and primary architect across the customer journey from pre-sales validation through onboarding, deployment architecture, and expansion, with AI-augmented workflows and quota-carrying responsibilities.

Responsibilities

  • Technical Validation: lead technical deep-dive discovery with Account Executives; map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures; define PoCs/Technical Validations; deliver tailored presentations and diagrams; address objections and compliance questions; determine deployment strategy as part of proposals.
  • Customer Adoption & Value Realization: oversee onboarding and implementation as primary engagement contact; design migration/onboarding blueprints (DNS migrations, Zero Trust rollouts, WAF tuning); lead customer engineering teams through configuration best practices; monitor health and enable rapid time-to-value.
  • Commercial Accountability & Expansion: carry a variable quota for new business and/or account growth; ensure platform adoption and expansion opportunities; lead QBRs translating capabilities to ROI for executives.
  • Trusted Advisory: maintain ongoing relationships with stakeholders through onboarding to renewal/expansion; advise on architecture, AI control layers, security posture, and deployment confidence; identify risks and remediation strategies.
  • AI Orchestration & Workflow Automation: use AI agents/LLMs to automate routine tasks (RFP responses, sandbox provisioning, telemetry monitoring, documentation).
  • Education & Enablement: collaborate with Enablement Team to create and govern technical resources; document SOPs, best practices, and technical guides.

Qualifications

  • 7+ years in a customer-facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer)
  • Architectural mindset for white-boarding and designing complex enterprise network and security architectures
  • Strong consultative/advisory communication skills translating technical concepts to business outcomes
  • Commercial mindset with experience in quota-carrying roles and SaaS metrics
  • Excellent presentation and stakeholder management skills bridging technical detail to C-level strategy
  • Technical breadth with depth in at least four areas: Internet fundamentals; Security (WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, SASE); Performance (caching, HTTP/2, TLS 1.3); AI proficiency; Coding/Scripting (Python, JavaScript, Bash, Lua, Go); Developer Platform (REST/GraphQL APIs, SDKs, IaC, CI/CD, observability)

Skills

Required:Technical validation and discoverySolution architectureCustomer lifecycle managementCommercial & quota managementCommunication & presentation
Nice to have:AI workflow automation

Benefits

  • Competitive base salary
  • Variable compensation tied to full lifecycle commercial targets (new business, adoption milestones, account expansion)
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Cloudflare

Connect, protect, and build everywhere | Cloudflare

Make employees, applications and networks faster and more secure everywhere, while reducing complexity and cost.

NetworkingSecurityPerformanceDeveloper PlatformAI
Company profileWebsite

More open roles at Cloudflare