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Senior Customer Engineer, Vietnam

Cloudflare· Solution Engineering
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Hybrid (Vietnam)full-timePosted 1mo ago

About the role

Senior CE driving Cloudflare’s technical go‑to‑market strategy as a trusted advisor and primary architect of the customer journey, bridging technical strategy and business value across pre‑sales validation, onboarding, deployment architecture, and lifecycle expansion.

Responsibilities

  • Technical Validation: lead technical deep-dive discovery, capture business requirements, map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures; define PoCs/Technical Validation plans; deliver tailored presentations, diagrams, and demonstrations; address objections and compliance questions; determine suitable deployment strategy as part of proposals.
  • Customer Adoption & Value Realization: oversee technical onboarding and implementation as the primary executive/engineering contact; design onboarding blueprints (e.g., DNS migrations, Zero Trust rollouts, WAF tuning) and guide customer engineering teams; monitor health, risk, and expansion strategy in partnership with Account Executives.
  • Commercial Accountability & Expansion: carry a variable quota tied to new business and/or ongoing account growth; ensure deep platform adoption and identify cross-sell/up-sell opportunities; lead QBRs translating capabilities into ROI for executives.
  • Trusted Advisory: maintain ongoing relationships with stakeholders through onboarding, maturity, renewal, and expansion; advise on architecture, AI controls, security posture, and deployment confidence; identify risks and remediation strategies.
  • AI Orchestration & Workflow Automation: use AI agents/LLMs to automate routine tasks (RFPs, sandbox provisioning, telemetry monitoring, documentation) to focus on strategic advisory.
  • Education & Enablement: collaborate with Enablement Team to create/gov technical resources; define SOPs, best practices, and guides to raise technical baseline.

Qualifications

  • 7+ years in a customer-facing technical role (solutions engineering, customer engineering, professional services, sales engineering, technical account management, or forward deployed engineer)
  • Architectural mindset to white-board and articulate complex enterprise network/security architectures
  • Consultative & advisory skills with ability to translate technical concepts to business outcomes for engineers and C-suite
  • Commercial mindset with experience in quota-carrying or revenue-aligned environments and SaaS metrics
  • Exceptional communication and stakeholder management skills bridging technical details and business strategy
  • Technical breadth in at least four domains: Internet fundamentals; Security (WAF, Bot Management, Firewalls, RASP, Zero Trust, SASE); Performance (caching, HTTP/2, TLS 1.3); AI proficiency; Coding/Scripting (Python, JavaScript, Bash, Lua, Go); Developer platform fluency (REST/GraphQL, SDKs, CI/CD, IaC)

Skills

Required:Technical ValidationCustomer Adoption & Value RealizationCommercial Accountability & ExpansionTrusted AdvisoryEducation & Enablement
Nice to have:AI Orchestration & Workflow Automation

Benefits

  • Competitive base salary
  • Variable compensation tied to full-lifecycle commercial targets
  • Travel opportunities
  • Inclusive, diverse, and growth-focused culture
Last updated Sep 9, 2026. Interested? Apply on the company site.

About Cloudflare

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