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Phlebotomist Test Coordinator - Houston, TX

Natera· Phlebotomy Solutions
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Hybrid (Houston, TX)Full-timePosted 1mo ago

About the role

Clinic-based phlebotomy and patient coordination role focused on scheduling blood collection, specimen preparation, and ensuring compliant documentation and timely reporting of results in a fast-paced environment.

Responsibilities

  • Perform venipunctures to obtain blood specimens with precision and care.
  • Verify patient identity and test requisitions, ensuring accuracy by cross-referencing EMR records and resolving discrepancies.
  • Maintain specimen integrity by following aseptic techniques, department protocols, and isolation procedures.
  • Accurately track collected specimens by documenting initials, date, and collection time, while maintaining daily collection logs.
  • Oversee and coordinate patient care services to ensure efficient and high-quality healthcare delivery.
  • Manage administrative tasks, including accessing patient records, scheduling appointments, and aligning blood draw times with clinic requirements.
  • Collaborate with Field Sales and internal operations teams to provide patient support and ensure continuity of care.
  • Develop and maintain strong patient relationships to encourage ongoing testing and adherence to recommended care plans.
  • Act as the primary liaison for accounts and Sales, documenting all interactions, communications, and follow-ups.
  • Respond promptly to internal and external customer inquiries, ensuring timely issue resolution.
  • Build rapport with patients, accounts, and Sales teams to resolve missing information and maintain turnaround time (TAT) expectations.
  • Proactively communicate delays and cancellations, facilitating timely sample redraws when necessary.
  • Investigate and resolve escalated issues, providing clear and logical explanations of root causes and resolutions through phone and electronic communications.
  • Ensure a safe and compliant work environment by adhering to CAP CLIA standards, legal regulations, and organizational policies.
  • Maintain high-quality results by following department protocols, testing schedules, and recording outcomes in quality control logs.
  • Monitor and report process improvement needs to enhance efficiency and accuracy.
  • Ensure compliance with federal, state, and local healthcare regulations, as well as internal operational guidelines.

Qualifications

  • Experience: Minimum 5-7 years of phlebotomy experience; oncology experience required.
  • Education: BS/BA degree (preferred); High School Diploma (or equivalent) required.
  • Certification: Phlebotomy Certificate (as required by state regulations).

Skills

Required:PhlebotomyEMR/Records VerificationPatient Care CoordinationCommunication

Benefits

  • Competitive Benefits - comprehensive medical, dental, vision, life and disability plans for eligible employees and dependents.
  • Free testing for employees and immediate families, plus fertility care benefits.
  • Pregnancy and baby bonding leave, 401k benefits, commuter benefits and more.
  • Generous employee referral program.
Last updated Sep 3, 2026. Interested? Apply on the company site.

About Natera

A global leader in cfDNA testing

Dedicated to oncology, women’s health, and organ health. Natera’s cell-free DNA tests help protect health and inform more personalized decisions about care.

oncologywomen's healthorgan healthcell-free DNA
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